Job Advertisement: Relationship Officer II (17 Positions)
\nTanzania Commercial Bank
\nAbout Us
\nTanzania Commercial Bank is a Bank that provides competitive financial services to customers and creates value to stakeholders through innovative products with a vision \u201cto be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services\u201d. As part of organizational development and effective management of its human capital the Bank commits towards developing, retaining and attaining highly capable and qualified workforce for successful impact to all stakeholders.
\nInternational job listings
\nPosition Details<\/p>\n
Position:\u00a0Relationship Officer II
\nNumber of Positions:\u00a017 Positions
\nDepartment:\u00a0Retail & SME Banking
\nSection:\u00a0Branch Network
\nSalary Scale:\u00a0COBSS 4 (at officer level II)
\nReports to:\u00a0Branch Manager
\nLocation:\u00a0Upcountry<\/p>\n
Position Objective
\nResponsible for creating, building and managing customer relationships and ensure optimal sell of bank products to customers, creatively tailor products to meet individual customer needs.
\nEnsure branch sales budget is met by sourcing new to bank customers across segments including loans and deposits while ensuring excellent customer experience.
\nKey Responsibilities<\/p>\n
Manage a portfolio of existing clients and cross selling of bank\u2019s products to enhance relationship as per the assigned targets.
\nResponsible for recruiting new-to-bank (NTB) Customer, Growing the MSME portfolio through tailored financial solutions and advisory support and strengthening relationship with existing clients.
\nDriving deposit growth, increasing revenue, and enhancing customer satisfaction while ensuring full compliance with the banks policies, procedures and regulatory requirement.
\nDeliver excellent banking service to the bank\u2019s customers.
\nRelationship management to ensure excellent customer experience.
\nEnsure growth of quality loan portfolio in line with the annual agreed targets.
\nTo facilitate loan approval process by reviewing and verifying loan application and ensure that they align with the lending manual, Procedures and process prior channeling them to the relevant units \/ approvers.
\nCross selling of the bank\u2019s products to customers both existing and potential.
\nEstablish weekly and monthly pipelines and business initiatives and ensure timely submission of the pipeline.
\nSupport the branch manager in preparing and providing inputs for branch sales-related budgets.
\nPerform any other duties and functions as may be directed by the line manager.<\/p>\n
Qualifications, Skills & Experience
\nHolder of Bachelor Degree in Banking, Economics Business Administration, Marketing, commerce, Finance, Accountancy & Entrepreneurship or equivalent qualifications from recognized institutions with working experience of at least one (1) year in banking industry. (Experience on direct sales or sales executive will be added advantage).<\/p>\n
Counterparties dynamics and related laws in Tanzania.
\nExcellent knowledge of banking operations and financial markets in Tanzania.
\nSound knowledge of market and general business environments in the banking value chains.
\nSelf-motivated, innovative with ability to initiate and lead change.
\nGood customer relationship and sound understanding of other bank\u2019s loan products, policies and procedures for cross-selling purposes.
\nExcellent communication skills, numerical, analytical, report writing and presentation skills.
\nConversant with standard computer applications (MS Excel, Word, Power Point and Access).<\/p>\n
Personal Attributes and Behavioural Competencies<\/p>\n
Ability to demonstrate Tanzania Commercial Bank core values: \u2013 Customer Focus, trustworthy, Creativity, Teamwork and Excellence
\nAbility to priorities work and to meet deadlines.
\nAbility to work quickly, accurately and consistently when under pressure.
\nA methodical and well-organized approach to work.
\nMature and able to work in a confidential environment.
\nHas sound judgment, common sense and good humor<\/p>\n
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