With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
\nCome join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children\u2019s life stories!
\nKey Responsibilities:
\nMAJOR RESPONSIBILITIES
\nDigital Workplace Planning (10%)<\/p>\n
Provide support to develop, implement, operate, and maintain End User Digital Technologies.
\nFacilitates and provides input to the design\/development process.
\nSupport the development of customer satisfaction levels and ensure they are achieved through established metrics against SLAs.
\nEstablish the definition and implementation of virtual, physical, and mobile digital workspace solutions. Develop and establish the digital workplace environment.
\nMake strategic recommendations for the adoption, and innovative use of digital IT workspace technologies to improve business and teaching\/learning processes, communication, and collaboration.<\/p>\n
End Results<\/p>\n
Service level metrics and agreements defined
\nDefined tools and processes for the digital workplace<\/p>\n
Digital Workplace Support (30%)<\/p>\n
The first point of contact and day-to-day technical support to end users
\nGenerates activity and status reports.
\nAll works will be managed through customer support System\u2013 ensure that all reported calls are logged in and managed through S-MAX
\nResearch trouble issues, which affect multiple clients. (Problem Management) take part in frequent occurring incidents solving mechanism by preparing video tutorials, brief documents and prepare on job training for staff.
\nDevelops checklists and scripts for resolving routine incidents and develop\/update knowledge base database for sharing over the international office.
\nProvides responsive support for problems found during normal working hours as well as outside normal working hours.
\nProvide effective support in configuration of Office 365 tools like (Outlook, One-drive, Ms-teams, office applications) and Box platform for staffs.
\nTake a lead for the deployment of new or upgraded images, software and hardware for multiple clients.
\nInstalls and performs repairs to hardware, software, and peripheral equipment, following design or installation specifications.
\nCreates temporary solutions until permanent solutions can be implemented.
\nDeveloping laptop configuration checklist and conduct annual\/bi-annual preventive maintenance for respective offices IT equipment
\nEnsures that all technical resources are available for the meetings including video conferencing.
\nConduct regular customer experience and satisfaction surveys.
\nImprovement Lead the continuous improvements and offerings to the end users via proactive measurement, evaluation, and ideation.
\nConduct regular monthly monitoring visits in its operational areas and come up with reports that can be used as an input for WV strategic plan and GTD move forward layout.<\/p>\n
End Results<\/p>\n
Technical support, documentation, and reporting of end-user requests, status, and resolution.
\nResolution of reoccurring issues.
\nService support checklists
\nCollaboration with vendors for solutions to client issues
\nEscalation of incident for requests that need the 2nd \u00a0level of support and follow the status to update users
\nUsers alignment with the updated technology available
\nStaffs get appropriate support with desk side support or remote support using remote tools<\/p>\n
Training, Learning & Development (10%)<\/p>\n
Lead the process of conducting training needs assessment
\nProvides documentation and training for staff.
\nEstablish training content (webinar\/documents\/video) and facilitate online and onsite training<\/p>\n
End Results<\/p>\n
Training needs assessment reports
\nTraining, learning, and development plans<\/p>\n
Business Communications & Consulting (10%)<\/p>\n
Promotes an understanding of IT roles, processes, and activities to the business units.
\nSupports and participates in the formal reporting of project status.
\nNegotiates agreements and commitments by facilitating communication between business unit(s) and IT from the initial requirements phase to the final implementation phase of projects.
\nActively participates in the creation, review, and analysis of user stories\/epics in projects utilizing agile development methodology.<\/p>\n
End Results<\/p>\n
IT Value proposition statements Project status reports
\nIT communication plans Digital transformation stories<\/p>\n
Information and Data Security (10%)<\/p>\n
Secure user credentials, wireless credentials, admin passwords
\nEncourage users to involve in Security awareness trainings provided online as part of World Vision GTD\u2019s Information Security Awareness program
\nEnsure data protection with strong antivirus and internet security applications
\nAssist users to take regular data back up with cloud storage for all necessary enterprise documents with enterprise applications
\nEnsure users compliance to GTD policies implementation<\/p>\n
End Results<\/p>\n
To insure the available tools are installed
\nTo secure organizational information to computers reported that needs the 3rd party support is needed
\nLatest antiviruses are installed to make sure information is secured<\/p>\n
Network & Connectivity Management (20%)<\/p>\n
Monitor network to ensure network functionality and availability to all system users.
\nConfiguration of network devices such as Cisco routers, Switches, Cisco Meraki and other devices.
\nTake lead of Local Area Network (LAN) Installation, upgrading and maintenance.
\nInstall, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure
\nWork with Internet Service Providers (ISPs) to ensure the Service Level Agreements (SLAs) are adhered to and outages are reported and escalated in a timely manner with rebate given for downtimes experienced.<\/p>\n
End Results<\/p>\n
Robust and reliable network with very low latency and downtime and high security to allow successful delivery of quality programs as per WV strategy and policies<\/p>\n
Service Level Management and Business Value Realization (10%)<\/p>\n
Work with various business units to drive utilization of IT services and solutions to drive maximum value from the investment.
\nSupervise on-site preventative maintenance of infrastructure
\nMonitors services provided by vendors to ensure service levels meet requirements.
\nEvaluate vendor solutions to ensure compliance with requirements and cost-effectiveness in the digital workplace.
\nEngages the hardware vendors on issues to remedy issues or escalates for support including warranty support.
\nMay resolve invoice discrepancies.<\/p>\n
End Results<\/p>\n
To ensure SLA is met in addressing any ticket raised
\nEvaluation of vendor service to ensure compliance with requirements and agreed to service levels (SLAs & OLAs).
\nInvoices are accurate and discrepancies are resolved, if required.<\/p>\n
Enterprise Software & Cloud Systems Management
\n\u00a0<\/p>\n
Support planning, analysis, design, development, testing, deployment, and maintenance of software solutions across the organization.
\nIdentify opportunities to improve systems, automate processes, and introduce new technologies aligned with organizational strategy.
\nEngage business units to gather requirements, document workflows, analyze systems, and translate needs into technical specification.
\nProvide system training, develop learning materials, and support users during system rollouts and upgrades to ensure proper adoption.
\nAssist in managing cloud-hosted applications and infrastructure on Amazon Web Services (AWS) and work with IT teams to ensure cloud services are secure, scalable, and compliant.
\nParticipate in requirements gathering, testing, and support for integrations between internal systems and third\u2011party platforms\/systems.
\nSupport CI\/CD practices by collaborating with development teams to automate deployment pipelines, monitor systems, manage configurations, and streamline deployments to ensure reliable release cycles and improved system performance<\/p>\n
End Results<\/p>\n
Reliable, secure, and well-performing enterprise software and cloud systems
\nEnhanced business efficiency and process optimization
\nWell-documented requirements and strong user adoption
\nFaster and more stable software release cycles<\/p>\n
Required Professional
\nExperience 4-5 years of relevant technical or business work experience.
\nRequires working knowledge of business operations and systems requirements processes.
\nCommunication for Results: Excellent communication skills with the ability to engage and coherently communicate with internal and external stakeholders.
\nDemonstrate depth of Business Enterprise Knowledge.
\nProcess change management.
\nRequired Education, training, license, registration, and certification
\nBachelor\u2019s degree in Computer Science or another related field. Or equivalent work experience.
\nPreferred Knowledge and Qualifications<\/p>\n
Good customer service skills and experience
\nExcellent business relationship skills
\nAbility to relate technical issues to a largely non-technical audience
\nEffective in written and verbal communication in English
\nGood problem-solving and analytical skills
\nExceptional analytic and troubleshooting skills for solving problems.
\nStrong understanding of the Software Development Lifecycle (SDLC), including requirements gathering, system analysis, design, development, testing, deployment, and maintenance.
\nHands-on experience with PHP frameworks, especially CodeIgniter 4, including RESTful API development, modular architecture, and secure coding practices.
\nStrong knowledge of code version control practices and tools such as Git, GitHub, GitLab, or Bitbucket
\nKnowledge of CI\/CD tools and practices, including automated builds, testing, version control (Git), code review workflows, and deployment automation pipelines.
\nKnowledge of AWS cloud services such as EC2, S3, IAM, VPC, RDS, CloudWatch, and experience managing secure and scalable cloud environments.
\nExperience integrating systems using APIs, webhooks, REST services, messaging queues, or SFTP-based data exchange.
\nUnderstanding of database systems (MySQL, MariaDB, PostgreSQL, SQL SERVER) including query optimization, schema design, and backups.
\nFamiliarity with containerization and orchestration tools (Docker, Docker Compose, Kubernetes), and awareness of microservices concepts.
\nBasic knowledge of Linux server administration, package management, shell scripting, and service configuration.
\nTechnical certification in one or more IT disciplines as follows:
\nITIL Certification is preferred.
\nCCNA Certification is preferred.
\nMCP Certification is preferred
\nPMP Certification is preferred<\/p>\n
Sharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/worldvision.wd1.myworkdayjobs.com\/en-US\/WorldVisionInternational\/job\/Arusha-Tanzania\/Business---Digital-Workplace-Analyst_JR46577?q=Tanzania","_company_name":"World Vision","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-2766","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-tanzania","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings\/2766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/media?parent=2766"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job_listing_region?post=2766"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-categories?post=2766"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-types?post=2766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}