Dreaming big is in our DNA. It\u2019s who we are as a company. It\u2019s our culture. It\u2019s our heritage. And more than ever, it\u2019s our future. A future where we\u2019re always looking forward. Always serving up new ways to meet life\u2019s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together \u2013 when we combine your strengths with ours \u2013 is unstoppable. Are you ready to join a team that dreams as big as you do?
\nThe key purpose of this role is to manage efficiently the CXC agent team assigned, executing the strategies that will allow the team to meet the commercial objectives, assuring that the team meet their KPI\u2019s and generate an effective alignment between the team in the ground and the CXC Team
\nKey Roles and Responsibilities: <\/p>\n
Supervise his\/her team to assure the correct management, aligning and coaching the team identifying the market\u2019s opportunities with the ultimate goal to guarantee the commercial objectives of the area.
\nDevelop the team members through a coaching related activity, listening to their calls and identify the rooms to improve in order to maximize the productivity, DIGITAL ADOPTION and sales effectiveness.
\nTo assure that the team assigned is complying with the productivity indicators such as (Contractibility rate, Strike Rate, Quality of the Call) as well as the KPIs such as Volume target, coverage and high profit
\nvolume target.
\nControl the technological tools given to the team assuring the well-functioning of the tools to perform the required job.
\nTo control and administer his HR allocated, such as annual leave, permits, or any issue related to their safety and well-being. This must be communicated to the CXC team leader and HR BP to manage the
\nissue proactively.
\nChannel identified issues to the CXC Team leader with the cross-functional areas to have the respective solution for these specific issues.
\nProvide feedback to the CXC Team leader and CXC Manager in writing around the performance of the team and any issue related to that performance. Assure that each routine is compiled by the team
\nmember<\/p>\n
Key Attributes and Competencies: <\/p>\n
Service oriented, Sales\/Commercial oriented, Effective communication skills
\nStrong problem-solving skills
\nStrong presentation skills and ability to articulate views clearly and logically
\nProactive and innovative approach to analysis
\nResilience and ability to work in a pressurized environment
\nInvestigative skills
\nHonesty and integrity<\/p>\n
Minimum Requirements:<\/p>\n
Degree level qualification or equivalent, preferably in Commerce
\n2 to 5 years of relevant commercial experience, including experience and
\nanalysis
\nExperience in reporting set up, analytics and sales insights
\nComputer literacy \u2013 Basic knowledge of Excel\/Word<\/p>\n
Additional information:
\n\u2022 Band: VIII
\nABInBev is an equal opportunity employer and all appointments will be made in line with
\nSAB employment equity plan and talent requirements.
\nThe advert has minimum requirements listed. Management reserves the right to use
\nadditional\/ relevant information as criteria for short-listing
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