{"id":2806,"date":"2025-11-27T14:02:35","date_gmt":"2025-11-27T14:02:35","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/tanzania\/job\/senior-manager-employee-banking-pensioners-at-nbc\/"},"modified":"2026-02-11T00:50:10","modified_gmt":"2026-02-11T00:50:10","slug":"senior-manager-employee-banking-pensioners-at-nbc","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/tanzania\/?post_type=job_listing&p=2806","title":{"rendered":"Senior Manager \u2013 Employee Banking & Pensioners at NBC"},"content":{"rendered":"

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
\nJob Summary
\nThe role is responsible for providing strategic leadership and operational oversight for the Employee Banking and Pensioner segments by driving sustainable portfolio growth, strengthening institutional relationships, and ensuring effective sales execution. The position leads the development and implementation of market-led acquisition, retention, and revenue strategies while equipping sales teams with the tools, guidance, and performance frameworks required to deliver consistent results. It further ensures seamless onboarding, high-quality customer experience, and adherence to service and compliance standards across all touchpoints.
\nJob Description\u200b
\nAccountability: Strategic Leadership, Planning & Portfolio Growth (30%)
\nProvide strategic direction for the Employee Banking and Pensioner segments by developing, implementing, and continuously refining market-led growth strategies.
\nDrive the expansion of salaried and pensioner customer bases through structured acquisition plans, institution-level penetration strategies, and targeted value propositions that address the needs of different employee groups and pensioner categories.
\nBuild and manage a robust portfolio growth framework, acquisition, retention, cross-sell, and revenue optimization strategies, to maximize NBC market share into these niche
\nOversee performance intelligence by establishing data-driven dashboards, detailed segment analytics, and predictive insights that inform decision-making, highlight opportunities, and proactively mitigate performance gaps.
\nAccountability: Sales Management & Execution (30%)
\nProvide strong sales leadership by guiding and empowering Scheme Relationship Managers and sales teams to deliver consistent and measurable performance.
\nDevelop, implement, and enforce structured sales plans, productivity frameworks, and weekly activity schedules that ensure disciplined execution and alignment to segment growth priorities.
\nEnsure there is high impact and positive results on the field activations, institution visits, pension funds engagements, and community outreach initiatives to accelerate acquisition of salaried employees and pensioners.
\nOversee the full sales pipeline lifecycle including lead generation, quality conversion, and activation ensuring transparent tracking, timely follow-up, and achievement of set sales targets.
\nEngage:
\nAccountability: Stakeholders, Partners & Institutional Relationship Management (20%)
\nDrive and secure institutional partnerships by actively engaging government ministries, institutions and agencies, pension funds, private employers, and industry bodies to win payroll and pension onboarding mandates.
\nLead high-level negotiations with HR and Finance directors, union representatives, and pension administrators to open new acquisition channels and strengthen collaboration agreements.
\nExecute seamless payroll and pension migrations by coordinating end-to-end onboarding processes with internal stakeholders such as CIB, BB, Operations, Change, and Digital teams to ensure uninterrupted salary and pension flow transitions to NBC.
\nAccelerate customer acquisition and brand presence through targeted institutional activations financial literacy sessions, corporate days, and pensioner clinics while building a partner ecosystem that continually feeds acquisition pipelines.
\nServe:
\nAccountability: Execution, Customer Experience & Service Excellence (20%)
\nEnsure smooth onboarding and timely activation of salaried and pensioner accounts across all channels.
\nOversee field executions including pension engagements, activations, community outreach, and institution visits to support acquisition and servicing.
\nMonitor and drive service quality, ensuring quick resolution of complaints, escalations, dormant and inactive accounts, and customer experience gaps.
\nConduct periodic portfolio reviews to identify risks, unusual transactions, fraud indicators, and take corrective action.
\nServe as the escalation point for complex institutional, operational, or compliance issues, ensuring timely resolution.
\nSupport sales team, DSAs, LGs and RMs with tools, insights, and guidance to deliver consistent, high-quality customer service.
\nEducation and Experience Required
\nBachelor\u2019s degree in business administration, Banking, Finance, or related field.
\nMinimum of 5 years\u2019 experience of related field
\nKnowledge & Skills:
\nStrategic Relationship Management \u2013 Strong ability to engage senior institutional leaders.
\nSales Leadership & Execution Management \u2013 Expertise in driving sales teams and productivity frameworks.
\nIn-depth Knowledge of Payroll Ecosystem \u2013 Understanding payroll and pension structures
\nData & Portfolio Analytics skills
\nCompetencies:
\n\u00b7 Deciding and initiating action
\n\u00b7 Relating and networking
\n\u00b7 Adapting and responding to change
\n\u00b7 Persuading and influencing
\n\u00b7 Delivering Results & Meeting Customer Expectations
\nQualifications
\nBachelors Degree and Professional Qualifications \u2013 Business, Commerce and Management Studies, Commercial mindset \u2013 Junior (Meets all of the requirements), Customer Excellence \u2013 Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication \u2013 Basic (Meets all of the requirements), Experience in a similar environment at junior specialist level, Openness to change (Meets some of the requirements and would need further development), Product and\/or Service Knowledge (Meets all of the requirements), Sales Management (Meets all of the requirements)
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