NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.<\/p>\n
Job Summary<\/p>\n
To lead the design, execution, and performance of NBC\u2019s Transaction Banking & Investor Services (TBIS) franchise, focusing on cash management, collections, payments, liquidity solutions, and custody\/investor services.
\nThe role excludes trade finance responsibilities.
\nIt ensures growth in fee-based income, deepens client relationships, and strengthens NBC\u2019s position as a trusted banking partner for corporate, institutional, and public sector clients through effective transactions and investor solutions.<\/p>\n
Job Description\u200b
\nAccountability:\u00a0 Sales and Services 30%<\/p>\n
Lead growth across cash management, liquidity, and custody solutions.
\nStrengthen collaboration with Relationship Managers and Sector Heads to ensure product penetration across priority sectors.
\nOversee corporate collections, payments, liquidity pooling, and account management.
\nProvide tailored liquidity advisory to large corporates, government, and institutions.
\nManage relationships with major payment counterparties and regulators to ensure smooth clearing and settlement.
\nMaintenance of the client relationships for \u201cpriority\u201d clients
\nTo provide guidance and support to the cash management and investor services teams on the identification and closure of client transactions across the portfolio
\nMonitoring of sales targets and deal pipelines to ensure targets are achieved
\nTo drive initiatives that require cash management support such as liability drives
\nProvide solutions and structures for client\u2019s transactional and custody requirements
\nDrive Sales of new cash management and investors services products<\/p>\n
Accountability:\u00a0 \u2013 Business Management 30%<\/p>\n
Develop and implement NBC\u2019s Transaction Banking & Investor Services strategy in line with CIB priorities.
\nEnhance efficiency and yield of client operating balances.
\nCoordinate with Treasury for liquidity optimization and balance sheet management.
\nDevelop competitive payment and collection propositions for different client segments
\nPromote efficient transactional flow management through streamlined banking processes
\nResponsible for driving the cash management and investor services team towards achievement of revenue\/ balance sheet targets.
\nMonitor and drive income across all cash management and investor services revenue lines
\nMonitor costs associated with the cash management team including budgets and products developments costs.
\nWorking with the Head of Wholesale Operations and Head of Client Service, support the growth of NBC to be the \u2018Go \u2013 To\u2019 transaction bank in the country
\nManage product tariffs for cash management and investors services tariffs through consulting coverage teams on pricing, solutions, issues to do with product\/service performance, business practices\/ideas and best practices.
\nMonitor level of complaints and quality of complaint handling<\/p>\n
Accountability:\u00a0 \u2013 People Management 15%<\/p>\n
Build a strong performance culture anchored on accountability, collaboration, and ethics.
\nIdentify, develop, and retain high-potential talent within TBIS.
\nEnsure clear succession plans for all key positions.
\nPromote inclusion, gender diversity, and staff wellbeing.
\nSet measurable performance objectives and conduct quarterly reviews.
\nFacilitate continuous learning and technical certification across teams.
\nUphold NBC\u2019s leadership standards and values in all team interactions
\nCollaborate with CIB Sector Heads and Relationship Managers to cross-sell TBIS solutions.
\nPartner with Treasury, Risk, Finance, and Operations for aligned execution.
\nMaintain active relationships with regulators and industry bodies.
\nRepresent NBC at client and market forums to promote TBIS capabilities
\nTo facilitate support, guidance, advice and training to product managers, in addition to play a strong catalyst role to RMs to support product take-up and usage.
\nResponsible for ensuring the cash management and investor services team works closely with the relationship management team to ensure relationship plans are met and all cross-selling and sales targets are met<\/p>\n
Accountability:\u00a0 Product Development \u2013 20%<\/p>\n
Manage product pricing, profitability, and client proposition development.
\nManage custody, trustee, and fund administration businesses for local and international institutional clients.
\nEnsure operational excellence in safekeeping, settlement, and corporate action processing.
\nPartner with regulators (CMSA, DSE, BoT) to enhance the capital markets operating environment.
\nLead client acquisition and relationship management for asset managers, pension funds, and custodial clients
\nTo facilitate constant product innovation to enable NBC Limited to become a leading cash management and investor services bank
\nProactively research and Stay abreast of market trends to ensure NBC Limited pro-actively develops and launches products\/services that keep us ahead of the market
\nEnsure smooth roll-out and implementation of new products\/services including ensuring all business and risk sign offs are obtained.
\nCommunication to relationship teams on (new) product knowledge and product changes including training sessions and updates on competitive environment
\nMonitor and review products and processes regularly to ensure they are optimal and meet client needs.<\/p>\n
Accountability:\u00a0 Risk and Control \u2013 5%<\/p>\n
Maintain robust operational risk, compliance, and governance frameworks across TBIS activities.
\nOversee KYC, AML, and transaction monitoring standards in collaboration with Risk and Compliance.
\nIntegrate ESG principles into cash management and investor service offerings.
\nDrive inclusion initiatives and sustainable finance solutions within transaction flows
\nAdhere to NBC Limited\u2019s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
\nReport all risk events\/incidents\/issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control<\/p>\n
\u00a0
\nCRITERIA FOR THE ROLE<\/p>\n
Education<\/p>\n
Bachelor\u2019s Degree in Banking, or finance, or business IT or any equivalent qualification \/ related field
\nMBA in Finance or Banking is an added advantage<\/p>\n
Experience required<\/p>\n
5+ years in transaction banking, cash management, or investor services.
\nStrong expertise in payments, collections, liquidity management, and custody operations.
\nProven ability to lead teams and manage large corporate relationships.
\nSound understanding of local financial regulations and clearing systems.
\nDemonstrated commercial acumen with focus on fee income and balance sheet efficiency.
\nFamiliarity with ESG and sustainability-linked financial products is an advantage<\/p>\n
Knowledge & Skills: (Maximum of 6)<\/p>\n
Strong formal presentation skills to gain acceptance to solutions, both internally and externally
\nStrong understanding of payments, collections, and securities custody products
\nExcellent comprehension skills to understand and interpret industry data and economic trends
\nFinancial and investment knowledge enough to drive investors service agenda i.e securities custody
\nExcellent diagnostic skills and rigorous approach to problem solving<\/p>\n
\u00a0
\nCompetence<\/p>\n
Strong Leadership and team-working skills
\n\u00a0Learning and researching
\nCreating and innovating
\n\u00a0Entrepreneurial and commercial thinking
\nRelating and networking
\nDeciding and initiating action
\nAdapting and responding to change<\/p>\n
Qualifications
\nAnalytical Thinking \u2013 Advanced (Meets all of the requirements), Bachelor`s Degrees and Advanced Diplomas \u2013 Business, Commerce and Management Studies, Commercial mindset \u2013 Senior (Meets all of the requirements), Customer Excellence \u2013 Service Management (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Experience in a similar environment at junior specialist level, Openness to change (Meets some of the requirements and would need further development)
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