Why Airtel Africa?<\/p>\n
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like \u201cordinary\u201d, then we are not for you.
\nWe champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
\nBy choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.<\/p>\n
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.<\/p>\n
Responsibilities<\/p>\n
Channel Management<\/p>\n
Manage direct sales channels for the sale
\nEnsure recharge availability for the 5G & Fixed Wireless Access devices (FWA) within assigned demarcation(s)
\nIdentify and formulate sales strategies to help drive gross addition device sales for the region<\/p>\n
Sales and Distribution<\/p>\n
Drive HBB distribution
\nDrive sales to ensure sales targets are met
\nEnsure installation SLAs are met within assigned geographical demarcation
\nCollaborate with sales supervisors and cross functional leaders and peers to develop sales targets and strategies in to drive sales in assigned market or area
\nEnsure regional outlets are productive<\/p>\n
Customer Complaint Resolution<\/p>\n
Resolve customer complaints in collaboration with relevant stakeholders where applicable
\nAddress staffing or manpower problems and other issues that may interfere with efficient sales operations<\/p>\n
Customer Prospects<\/p>\n
Conduct Customer prospects directly or indirectly through team members, potential customers and other sales leads
\nConsult with potential customers to understand their needs, Identify and suggests equipment, products, or services that will meet those needs and share with relevant business leaders<\/p>\n
Trade Execution and Compliance<\/p>\n
Ensure adherence to compliance requirements of sales processes, policies and recovery of devices from noncompliant customers
\nSupervise health of device acquisitions and compliance on activations
\nImplement and execute sales plans as per plan first time right
\nImplement agreed sales plans through timely monitoring and corrective action to drive desired business results<\/p>\n
Team Engagement and development\u00a0<\/p>\n
Provide or facilitate ongoing training, motivation, and development of sales supervisors, Direct Sales Executives team to ensure that sales and profits are effectively managed and maintained
\nContinuously motivate the frontline employees through leadership by example
\nImplement all action plans that will address hygiene issues etc. from employee feedback meetings or surveys
\nPerform any other duties as assigned from time to time<\/p>\n
Qualifications<\/p>\n
Educational Qualifications & Functional \/ Technical Skills<\/p>\n
Bachelor of Business Administration or any equivalent qualification.<\/p>\n
Relevant Experience (Type of experience and minimum number of years)<\/p>\n
Minimum 5 years\u2019 experience in sales
\n2 years of in-depth Sales and Marketing experience in the telecom\/Devices selling\/Corporate Sales\/ Satellite TV industries or other related fields
\nwith at least 2 years at middle management level handling independent businesses<\/p>\n
Competencies\u00a0<\/p>\n
Category Understanding \u2013 Understanding the competition landscape within the OPCO \u2013 players, the market size, regulations, technologies used devices offered, spectrum used etc
\nTechnology Understanding: Needs to understand solutions across HBB Products & Services. Should be able to guide and drive cross-functional teams
\nResilience and ability to deliver against stretch targets
\nStrong entrepreneurial spirit
\nAble to motivate and encourage the team to ensure sales targets are met
\nAble to plan and execute team route plans and evaluate performance daily<\/p>\n
Other requirements (Behavioral etc.)<\/p>\n
Able to operate in a performance driven organization
\nGood organizational and teamwork skills
\nSelf-motivated, enthusiastic, energetic
\nAttention to detail
\nConfident, assertive with good negotiation skills
\nExcellent time Management Skills
\nCustomer-centric
\nFlexible and ability to travel on urgency basis
\nConsumer knowledge<\/p>\n
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