{"id":2862,"date":"2025-12-04T14:01:46","date_gmt":"2025-12-04T14:01:46","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/tanzania\/job\/senior-relationship-manager-corporate-banking-at-ncba-bank\/"},"modified":"2026-03-17T00:50:16","modified_gmt":"2026-03-17T00:50:16","slug":"senior-relationship-manager-corporate-banking-at-ncba-bank","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/tanzania\/?post_type=job_listing&p=2862","title":{"rendered":"Senior Relationship Manager \u2013 Corporate Banking at NCBA Bank"},"content":{"rendered":"

Job Title
\nSenior Relationship Manager \u2013 Corporate Banking
\nReports To
\nHead, Corporate Banking
\nUnit
\nCorporate Banking
\nDepartment
\nCorporate Banking
\nJob Purpose Statement
\nManage a portfolio of corporate customers; serve as their primary point of contact and financial advisor as well as prospect and acquire new corporate customers to grow the Bank\u2019s revenue and share of wallet for the assigned portfolio in line with the Bank\u2019s strategy.
\nDevelop and implement account plans for the assigned portfolio target market,
\nStructure and sell solutions that address the customers\u2019 needs.
\nCustomer acquisition, satisfaction, growth and retention are critical to succeed in this role.
\nManage staff who shall be assigned for guidance \/and daily supervision
\nResponsible to assist Head of Corporate Banking from time to time for assigned tasks\/responsibilities
\nCollaborate with all key stakeholders within the bank to ensure fulfilment of all deliverables.
\nActively engage Client Service Managers\/and other support functions towards seeking customer excellence.
\nKey Accountabilities (Duties and Responsibilities)
\nDepartmental Objectives (Financials)
\nThis position is responsible for achievement of the portfolio\u2019s annual financial targets both P&L and balance sheet.
\nBalance Sheet Growth
\nProfitability: PBT
\nClear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.
\nPAR contained within the limits set.
\nNPL < 5%.
\nPAR aggressively managed within the first 30 days to minimize conversion to NPL status.
\nRisk & Controls
\nResponsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.
\nEducation
\nAudit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
\nNil repeat findings
\n100% SLA Adherence
\n100% adherence to agreed turnaround times
\nCustomer Experience
\nDriving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.
\nAccurate real-time CRM data
\nCustomer satisfaction:
\nNet Promoter Score
\nCSI\/RSI
\nPeople & Culture
\nDelivering the performance objectives set and managing his\/her own learning and development to build capacity and avail him\/herself for coaching and training opportunities.
\nLevel of own development plan maintenance.
\nOwn competency score.
\nJob Dimensions
\nReporting Relationships
\nDirect Reports: N\/A
\nIndirect Reports: From time to time, Relationship Managers or Account relationship officer may be assigned to you to superviseJob Posting Service
\nStakeholder Management
\nInternal: All Bank departments External: Corporate Banking customers, financial institutions, industry players, national and county governments, regulators, etc.
\nDecision Making Authority \/ Mandates\/Constraints
\nPricing structures and negotiation parameters.
\nRecommending the product offering for the portfolio.
\nEscalation point to sustain value-add customer relationship.
\nWork Cycle and Impact
\nThe job holder works on an annual cycle.
\nIdeal Job Specifications
\nAcademic
\nBachelor\u2019s degree from a recognized accredited university.
\nProfessional
\nAt least 5 years\u2019 experience in Corporate Banking and Relationship Management experience in a Banking or Financial institution environment
\nDesired Work Experience
\nProven track record of consistently achieving a portfolio\u2019s financial growth.
\nExperience in products, bank operations and customer experience is highly desirable.
\nKnowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Commercial Banking regulations and practices.
\nIdeal Job Competencies
\nTechnical Competencies
\nBanking
\nBroad based working \/ operational knowledge of banking (breadth and depth).
\nCertification in multiple areas of banking and\/or banking support services.
\nReference point and mentor for customers, colleagues, partners, for areas of expertise
\nJob Posting Service
\nLeadership
\nExercises self-leadership delivering assigned work in line with professional and technical standards within given time frame.
\nHas the cognitive intelligence to draw together contrasting strands of information and present a compelling position.
\nAdheres to the company\u2019s values and policies and delivers to set objectives. Has high moral intelligence.
\nSupervise appropriately all team members who shall be assigned for guidance \/supervision
\nCustomer Management
\nCreates value adding solutions drawn from different product offerings to address client needs. Socialises and sell the solution to the different stakeholders as appropriate.
\nCloses the sale and monitors realisation of value for both the client and the bank.
\nBehavioural Competencies
\nEmotional Intelligence Knows own strengths and limits; aware of own emotions and the effect they have on others and has the self-control to keep disruptive emotions and impulses in check.
\nSocial and Cross-cultural Awareness Interacts with people (colleagues, customers, stakeholders and the public at large) in different social and cultural environments, showing respect and positive regard for them in an ethical and appropriate that are consistently with the values of the organization.
\nAgile Able to change plans, methods, opinions or goals in light of new information, with the readiness to act on opportunities.
\nThis JD is signed-off with reference having been made to the organization\u2019s core values and aligned competencies against these values.
\nSharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/ncbagroup.co.tz\/jobs\/senior-relationship-manager-2\/","_company_name":"NCBA Bank","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-2862","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-tanzania","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings\/2862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/media?parent=2862"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job_listing_region?post=2862"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-categories?post=2862"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/tanzania\/wp-json\/wp\/v2\/job-types?post=2862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}