Reporting Line
\nHEAD OF BUSINESS EXCELLENCE<\/p>\n
Location
\nTanzania Head Office<\/p>\n
Department
\nDEPARTMENT OF BUSINESS TRANSFORMATION<\/p>\n
Number of openings
\n1<\/p>\n
Job Purpose<\/p>\n
The key objective of this role is to ensure corporate operations are well coordinated to effectively achieve goals\/intended objective, and the most important tasks within departments are strategically selected, monitored and regularly evaluated to improve performance throughout business operation.
\nThe role involved with strategically and continuously; assess, measure and monitored to improve bank capability to eliminate complexities, inefficiencies, high-cycle times, and efficiency around corporate operation to ensure the outcome of the operation designs are in harmony with the organization\u2019s strategy and aspired competitive advantage in order to positioning the bank to the most effective and innovative financial institution in banking industry.<\/p>\n
Principle Responsibilities<\/p>\n
Conduct an organization-wide scan on the lost opportunities that can support the bank to enhance corporate operation performance to increase overall productivity,
\nIn-depth analysis of services and products performance in line with market dynamics and customers\u2019 demands.
\nEnsure all corporate systems operate smoothly and align with quality standards, and all business procedures and process are optimized.
\nConduct an effective monitoring and evaluation of process performance, to ensure bank\u2019s quality management standard are effectively met, and potential gaps are addressed as when arise,
\nAssess to align corporate operations with organization strategy to boost robustness of organization capacity to effectively deliver business objectives and ensure compliance.
\nOversee operations management to improve organization capabilities in achieving growth and gains corporate stability and sustainability.
\nOversee corporate operation management to improve organization capacity to deliver better customer experience, achieving growth and gaining stabilities,
\nAction to embed needs of external and internal stakeholders in corporate operation, while coordinate with HR team to ensure hiring plans meet business needs and business decisions met sustainability aspirations,<\/p>\n
Qualifications Required<\/p>\n
Bachelor\u2019s degree in business administration, process management, Value chain management, Banking business, Actuarial Science, Business Analytics, or related business field.
\nProject Management, customer operation management skills.
\nCertified CPT (T)\/ACCA, value chain management and project management will be an added advantage.
\nMust have at least 3 years of working experience in business operation and value chain management, operating model design, systems analysis in the banking industry, research review, program design and development in a fast-growing dynamic business environment, with a strong tracking record on creating positive impact to the institution.
\nPrevious experience in corporate operation management, value chain management or in a similar role will be an added advantage.
\nUnderstanding of the value management and conversant in banking business operations, or value chain management
\nExperience in banking customer operations service delivery.
\nExperience with databases and project management software.
\nExperience with forecasting models.<\/p>\n
CRDB Commitment<\/p>\n
CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.
\nIt is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank\u2019s practices.
\nOnly Shortlisted Candidates will be Contacted.<\/p>\n
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