KEY RESPONSIBILITIES:\u00a0
\n\u00a0<\/p>\n
Customer Service Management: Drive a customer-centric culture, ensuring high service standards and prompt resolution of customer issues.
\nOperational Leadership: Oversee day-to-day service center operations, ensuring smooth workflows and optimal resource utilization.
\nRisk Management & Compliance: Implement and maintain an effective risk management framework, ensuring adherence to regulatory and internal compliance requirements.
\nPerformance & Efficiency: Monitor key performance indicators (KPIs) and implement strategies to enhance efficiency, productivity, and service delivery.
\nTeam Leadership & Development: Provide guidance, coaching, and motivation to staff, fostering a high-performance work environment.
\nResource Optimization: Ensure efficient allocation and utilization of resources to enhance service delivery while controlling operational costs.<\/p>\n
\u00a0
\nMINIMUM POSITION QUALIFICATION REQUIREMENTS
\n\u00a0<\/p>\n
Academic & Professional \u2013\u00a0<\/p>\n
\u00a0<\/p>\n
Particulars
\nDetail
\nSpecific Field or Qualitifaction
\nNeed Type[1]<\/p>\n
Education\u00a0
\nBachelors Degree
\nBachelor Degree from any recognized institution
\nRQ<\/p>\n
Professional Qualifications
\nNBAA, CPA (T), ACCA
\nES<\/p>\n
Masters Degree
\nBusiness Related
\nAA<\/p>\n
\u00a0<\/p>\n
Experience \u2013 \u2026.Years<\/p>\n
\u00a0<\/p>\n
\u00a0
\nTotal Minimum No of Years Experience Required
\n\u00a0
\n\u00a0
\n5<\/p>\n
\u00a0<\/p>\n
[1]\u00a0Need Types are :\u00a0RQ\u00a0= Required,\u00a0AA\u00a0= Added Advantage
\n\u00a0<\/p>\n
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