Industry: Tourism and Hospitality
\nJob Overview
\nWe are seeking an experienced and highly motivated\u00a0Senior Sales Consultant to join our dynamic team. The ideal candidate will be responsible for handling client inquiries from the initial point of contact through to safari confirmation, while ensuring exceptional customer service and professional communication. The candidate must be knowledgeable, organized, and proactive, with strong sales and itinerary-building skills.
\nKey Responsibilities<\/p>\n
Prepare customized itineraries, quotations, and safari packages tailored to client needs and preferences.
\nHandle all client inquiries, email or phone, from the first contact until the booking is fully confirmed.
\nCommunicate with clients in a friendly, courteous, and professional manner, always providing accurate and consistent information.
\nRespond promptly to agent inquiries via phone and email, ensuring high conversion rates from inquiries to confirmed sales.
\nUpdate all relevant guest information daily, including safari package details, allergies, pick-up times, flight landing times, and any last-minute changes.
\nManage reservations, cancellations, and amendments, and ensure all client files are complete and accurate before handing over to the Operations Department.
\nProvide expert advice and personalized tour planning for clients interested in Tanzania destinations.
\nDeliver excellent customer service, addressing client inquiries and resolving issues efficiently.
\nEnsure all invoices and client details are correct and well-documented.
\nProvide daily updates to management regarding confirmed bookings and sales progress.
\nMaintain a good understanding of sustainability practices and ensure they are incorporated into client communications and sales processes.<\/p>\n
Qualifications & Experience<\/p>\n
Diploma or Degree in Tourism Management, Hospitality, Business Administration, or related field.
\nMinimum of\u00a06-10 years\u00a0of experience in a similar sales or tour consulting role within the tourism industry.
\nProven experience in designing itineraries and converting inquiries into confirmed sales.
\nExcellent communication skills (written and verbal).
\nStrong customer service orientation with the ability to build client trust.
\nMaintain in-depth knowledge of Zanzibar, Northern, Western, and Southern Circuit attractions, accommodations, and activities.
\nAbility to multitask, prioritize, and work under pressure in a fast-paced environment.
\nKnowledge of sustainable tourism principles is an added advantage.<\/p>\n
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