Job Description \u2013 Service Provider Relationship Executive (2500004F)
\nJob Description
\nService Provider Relationship Executive \u2013 (2500004F)
\nJob Purpose and Key responsibilities
\nJob Purpose:
\nThe role holder will be responsible for all matters relating to medical service providers to ensure very good relationship and satisfactory delivery of service to our clients. The role holder will visit all our admitted clients to collect feedback and assess service satisfaction.
\nKey responsibilities:
\nRecruit service providers and maintain good relationship for smooth customer experience
\nMake and sign off medical claims reconciliations with service providers to reduce company liability
\nMake hospital visits for admitted patients to assess service satisfaction, patient prognosis and advise on interventions where necessary
\nNegotiate medical services prices with service provider to get the best financial value for the company
\nCoordinate and implement the system installation to all our service providers for member identification and claims posting
\nMonitor, follow-up and resolve any system issue with the service providers to ensure maximum system uptime.
\nCarry out training for service providers\u2019 staff to ensure competence in using the system and understanding of the dos and don\u2019ts as stipulated in the contract.
\nAny other duty as may be assigned from time to time.
\n\u00a0
\nKey Performance Measures
\n\u00a0
\nExpansion of service providers panel
\nLoss ratio
\nCustomer retention rate
\nNumber of service providers with a functional system
\nNumber of system training and closed claims reconciliations
\nNumber of admitted clients visited
\n\u00a0
\nWorking Relationships
\nInternal Relationships:
\nAccountable to Manager, Medical Business
\nRequired to liaise and work closely with other departments as may be necessary
\nExternal Relationships:
\nBritam customers
\nInsurance sector players
\nMedical service providers
\nKnowledge, experience and qualifications required
\nKnowledge, experience and qualifications required:
\nDiploma and above in health-related field.
\nComputer skills, Ms Word, Excel & Power Point
\n\u00a0
\nExperience in medical insurance and provider relations will be an added advantage.
\nKnowledge of Tanzania insurance regulatory authority guidelines on medical claims and service providers management
\nKnowledge of Britam medical insurance products
\n\u00a0
\nTechnical\/ Functional competencies<\/p>\n
\u00a0
\nRelationship management skills
\nExcellent communication skills<\/p>\n
Strong negotiations skills
\nProblem solving skills
\nPrimary Location: Tanzania, United Republic of-Dar es Salaam-Dar es Salaam
\nOrganization: Britam Insurance Tanzania Limited
\nJob Type: Contractual
\nShift: Day Job
\nContract Type: Full-time
\nJob Posting: 27-01-2026
\nUnposting Date: Ongoing
\nNumber of Openings: 1
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