Job Description:<\/p>\n
About Pesapal
\nPesapal is the leading payment services company with local know-how in building payments and business tools for Africa. Since 2009, Pesapal has empowered tens of thousands of African businesses and entrepreneurs to collect payments online and in person via mobile phones, cards, and bank transfers, backed by popular digital tools for ticketing, reservations, reporting, inventory, merchant credit, and APIs.
\nWe support growth for everyday businesses across Africa, providing a secure, convenient, and effortless tech-enabled infrastructure tailored to enable them to thrive and deliver seamless payment experiences for their consumers. We are on track to connect a million African businesses to digital payments, e-commerce, and the global financial system by 2030.
\nJob Summary
\nThe\u00a0Forecourt Technician\u00a0is a full-time, on-site role based in\u00a0Tanzania. This role is responsible for the installation, configuration, maintenance, and servicing of PFMS equipment at merchant sites to ensure high system availability, service quality, and compliance with defined SLAs. The role provides timely technical support, implements preventative maintenance strategies, and strengthens customer relationships through proactive on-site engagement.
\nThe ideal candidate brings hands-on field service experience, strong technical problem-solving skills, and a customer-focused mindset, with the ability to identify service-driven commercial opportunities, deliver reliable technical solutions, and contribute to customer satisfaction and business growth through disciplined execution and accurate reporting.
\nWhat Success Looks Like at Pesapal<\/p>\n
1. Deliver Exceptional Results:<\/p>\n
Ensures PFMS installations, maintenance, and service activities meet defined quality standards, SLAs, and budget requirements.
\nPlans and executes technical work with accountability, efficiency, and discipline.
\nUse analytical insight to investigate downtime, resolve faults, and improve system performance.<\/p>\n
2. Solve for Our Customers:<\/p>\n
Builds strong merchant relationships through responsiveness, technical expertise, and empathy.
\nUnderstands customer needs and provides appropriate PFMS solutions to enhance operational efficiency.
\nDelivers high-quality service that drives customer satisfaction, retention, and loyalty.<\/p>\n
3. Together, We Do Great Work:<\/p>\n
Collaborate closely with all stakeholders to ensure efficiency.
\nShares technical knowledge and supports training initiatives to improve collective performance.
\nContributes positively to team outcomes and a culture of continuous improvement.<\/p>\n
4. Own Our Outcomes:<\/p>\n
Takes ownership of service delivery, technical decisions, and reporting accuracy.
\nIdentifies improvement opportunities and acts proactively to close performance gaps.
\nDemonstrates resilience and professionalism while working independently or under pressure.<\/p>\n
Key Responsibilities
\nPFMS Deployment, Maintenance & Service Delivery Management<\/p>\n
Supervise the installation, configuration, and commissioning of PFMS at merchant sites.
\nPrepare proposals for maintenance works and support basic commercial documentation.
\nSupervise and evaluate installation and maintenance works, ensuring issues are resolved within agreed SLAs.
\nMonitor installation and maintenance activities to ensure adherence to approved budgets.
\nParticipate in subcontractor training and ensure subcontractor complies with stipulated procedures.
\nConduct analytical downtime investigations and implement technical solutions to close identified gaps.
\nPrepare maintenance and service reports and maintain accurate technical documentation.
\nMaintain and update the PFMS asset register, including installations, transfers, and write-off recommendations.
\nParticipate in inspections of maintenance works and projects, site due diligence, and site handovers.
\nConduct testing and verification of PFMS equipment post-installation and after major maintenance activities.
\nEnsure service delivery meets defined quality standards, SLAs, and budget requirements.<\/p>\n
Relationship Management<\/p>\n
Build and maintain strong relationships with merchants and customers.
\nSupporting customers through technical and administrative activities.
\nUnderstanding customer needs, concerns and operational challenges.
\nIdentify and communicate customer service needs and improvement opportunities to Account Managers and relevant internal teams.
\nSupport customer retention by recommending appropriate PFMS solutions based on observed needs.<\/p>\n
Reporting<\/p>\n
Prepare accurate and timely service and maintenance reports.
\nEnsure reports support operational and commercial decision-making.
\nTrack and update operational and performance data related to installations, maintenance, and service activities.<\/p>\n
Must-Have Job Requirements<\/p>\n
Bachelors degree in Engineering or a related field
\nMinimum of 3 years experience in field service management or a similar technical role
\nExperience in PFMS installation, maintenance, and technical support
\nAbility to document technical work clearly through service reports and proposals
\nCommercial awareness with the ability to identify service-driven revenue opportunities.
\nStrong problem-solving, planning, and organizational skills
\nStrong knowledge of PFMS functions including customer onboarding, beneficiary registration, account seeding, transaction processing, MIS, and reporting
\nProficiency in MS Office
\nFluency in written and spoken English<\/p>\n
Personal Attributes:<\/p>\n
Strong focus on service excellence, customer satisfaction, and relationship building.
\nExcellent communication and interpersonal skills, with the ability to work independently and collaboratively across teams.
\nDetail-oriented and solutions-driven, adaptable, and able to perform effectively under pressure<\/p>\n
Why Join Us?
\nInnovative Environment:\u00a0Opportunity to work on cutting-edge financial technology products and services
\nProfessional Growth: Access to opportunities for skill development, training, and career advancement. We believe in investing in our people and helping them reach their full potential.
\nImpactful Work:\u00a0Be part of a passionate team transforming the African financial Landscape.
\nDynamic Work Culture: Be part of a dynamic, fast-paced environment where you experience a myriad of exciting challenges, opportunities, and thrilling adventures.
\nEquity & Inclusion Statement
\nPesapal is committed to fostering a diverse and inclusive work environment where all individuals are valued, respected, and have equal access to opportunities for growth.
\nWe believe that diverse perspectives enhance our creativity, problem-solving abilities, and overall success.<\/p>\n
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