Job Description
\nKEY RESPONSIBILITIES:
\nStrategic Leadership
\nDevelop and execute the bank\u2019s Digital Financial Services strategy aligned with overall corporate objectives.
\nLead digital transformation initiatives across channels including mobile banking, internet banking, agency banking, cards, and emerging platforms.
\nIdentify new digital business opportunities, partnerships, and revenue streams.
\nDrive innovation to maintain competitive advantage and market leadership.
\nChampion a customer-centric digital culture across the bank.
\nGovernance and Risk Management
\nEnsure there is a robust governance framework for all digital services.
\nEnsure compliance with regulatory requirements, internal policies, and industry standards.
\nOversee digital risk management including cyber security, fraud prevention, data protection, and operational resilience.
\nEnsure effective controls across digital operations and third-party relationships.
\nProduct Development and Innovation
\nLead end-to-end lifecycle management of digital products and services.
\nOversee design, development, testing, launch, and continuous improvement of digital solutions.
\nDrive adoption of emerging technologies such as fintech integrations, APIs, artificial intelligence, and digital payments.
\nEnsure products meet customer needs, usability standards, and commercial objectives.
\nBusiness Growth and Performance
\nDeliver growth in digital transactions, customers, revenues, and market share.
\nEstablish KPIs and performance dashboards for digital services and products.
\nMonitor profitability and return on investment of digital initiatives.
\nBuild and manage strategic partnerships with telecoms, fintechs, payment networks, and technology providers.
\nLead negotiations and commercial arrangements with partners.
\nExpand the Bank\u2019s digital ecosystem to support payments, lending, savings, and lifestyle services.
\nManage and drive business delivery across all delivery channels (ATM, Internet banking, mobile banking, merchant acquiring, E commerce, cards, Money transfer services, etc.) to achieve business targets.
\nCustomer Experience and Service Excellence
\nEnsure seamless, secure, and reliable digital customer journeys.
\nOversee service availability, uptime, and incident management.
\nUse data and analytics to improve customer engagement and personalization.
\nAddress customer complaints and service gaps related to digital channels.
\nCarry out competitor\u2019s survey to guide development of pricing strategies, product development and customer service programs.
\nTeam Leadership and Capability Building
\nBuild, lead, and motivate a high-performing multidisciplinary digital team.
\nDevelop talent, succession plans, and specialist skills in digital banking.
\nPromote collaboration across business units, IT, risk, and operations.
\nDrive digital financial service products for the bank.
\nCoordinate and drive new sales and product penetration across branch network (Sales Stimulation).
\nFacilitate product development and drive utilization of the same in order to achieve business targets.
\nDAILY RESPONSIBILITIES:
\nResponsible for supervising growth of digital financial services
\nResponsible for managing customer recruitment and activation of customer in the channels banking
\nManaging and guide digital financial services team on handling issues and supporting customers
\nTo ensure quality service to Customers and managing Customer complains is done in a professional and within minimum time.
\nManage and supervising digital financial services projects to ensure are delivered and complied with procedures and policy.
\n\u00a0
\nMINIMUM POSITION QUALIFICATION REQUIREMENTS
\nAcademic & Professional
\nParticulars Detail Specific Field or Qualification Need Type[1]
\nEducation Bachelor\u2019s Degree Bachelor in Banking\/Finance\/Marketing\/IT or equivalent
\nRQ<\/p>\n
Professional Qualifications IT background
\nAA
\nMaster\u2019s Degree Business Administration
\nAA
\n\u00a0
\nExperience
\n\u00a0
\nTotal Minimum No of Years\u2019 Experience Required
\n7
\n\u00a0
\nDetail
\nMinimum No of Years
\nNeed Type[2]
\nExperience Area 1 (Channels support)
\n5
\nES
\nExperience Area 2 (Customer support)
\n5
\nES
\nExperience Area 3 (Banking Ops)
\n5
\nDE
\nExperience Area 4 (Digital Banking)
\n5
\nES
\n\u00a0
\n[1] Need Types are : RQ = Required, AA = Added Advantage
\n[2] Need Types are: ES = Essential, DE = Desirable but not Essential
\nApply Now
\nJob Info
\nJob Identification
\n5450
\nJob Category
\nSenior Management
\nPosting Date
\n02\/27\/2026, 08:51 AM
\nApply Before
\n03\/13\/2026, 12:00 AM
\nDegree Level
\nBachelor\u2019s Degree
\nJob Schedule
\nFull time
\nLocations
\nTanzania, United Republic of
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