NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
\nJob Summary
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\nDefine and execute strategic client plans that will ensure the development of strong business relationships and the delivery of profitable and integrated National Bank of Commerce Ltd products and services, with the purpose of ensuring client profitability, increased revenue, risk optimisation and consistent service delivery for Chinese Clients across CIB and RBB
\nJob Description\u200b
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\nSales and Service:\u00a0<\/p>\n
Lead the development and execution of strategic client plans (in collaboration with product partners), managing and driving the implementation of these client plans.
\nGrow portfolio value in line with agreed targets. This is achieved through cross sell or up sell by providing a variety of products and services to customers
\nConduct portfolio returns (vs. prior year and budget) analysis, cross sell for portfolio, portfolio, portfolio actual revenue and net profit growth analysis and pro-active management of the portfolio pipeline and activities using the appropriate tools.
\nIdentify sales and services opportunities and offering solutions appropriate for the customer\u2019s needs
\nDevelop critical relationships with client decision makers, regularly and proactively defining and communicating commercial opportunities for new and existing clients
\nUtilise all customer contact processes, channels and products to develop a better understanding of customer needs
\nWork closely with customer service teams, responding to servicing requests and complaints for customers
\nLeverage, engage and collaborate with the Bank\u2019s network to ensure that all the Bank\u2019s relevant expertise is brought to bear in every client interaction, robust and stable client service is maintained, client results are delivered and that any impediments to client delivery are overcome through the availability of credible internal resources to build and leverage strong long-term relationships with the client\u2019s key decision makers
\nWork proactively with colleagues across the group to support the growth of business through referrals in living the One Bank mantra
\nPromote adoption of digital alternative channels to clients
\nContinuously research and analyse the clients\u2019 business context, operations and financial performance.
\nCoordinate relevant programmes for each client (including thought leadership sessions, entertainment and collaborations on corporate social activities) and participate in key decision making activities by the client to ensure that the Bank is always in the clients\u2019 share of mind.
\nProactively raise the profile and reputation of the Bank in the local community<\/p>\n
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\nBusiness Focus:\u00a0<\/p>\n
Support in the overall management and coordination of the client relationships and client\/sector strategy including the provision of input into the strategic direction and value proposition of the Bank.
\nMaintain detailed and current understanding of external markets (at country, sector and client level) to ensure that new opportunities for the Bank are capitalised and threats are quickly identified.
\nMaintain a proficient knowledge of products, services and capabilities across the Bank (in all relevant geographies and sectors) to ensure relevant and informed client conversations.
\nDrive and own annual budgets together with product houses and monitor actual performance against budget, drive product cross-sell and client profitability.
\nManage overall client cost and revenue including the monthly tracking of revenue contributions per client as well as the understanding of key drivers and variances to proactively respond to threats of reducing opportunity.
\nConduct set routine activities such as weekly\/monthly reporting, reviewing of pricing, interest rates, concessions etc.
\nEnsure the administration and analysis of the client service surveys, as well as the implementation of focused action plans needed to address the gaps identified.<\/p>\n
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\nRisk Focus:\u00a0<\/p>\n
Understand and apply the relevant governance and compliance procedures to activities undertaken and maintain ongoing completion of relevant governance and compliance trainingDrive and provide input to timeous preparation, review, sign-off and motivation of deal forums, new business committee and credit paper submissions (managing end-to-end credit process including facility letters, security perfection, conditions fulfilment, post sanction monitoring and control etc.) and optimally allocate credit limits and manage exposures across product and geography (where applicable)
\nGuide the development and review appropriate documentation to complete annual credit review.
\nMonitor and manage credit losses and write-offs, pro-active portfolio management resulting in zero losses in the portfolio (including excess management and facility conditions compliance)
\nAct as the \u201cfirst line of defence\u201d \u00a0in all risk matters relating clients under the portfolio
\nOngoing review of client base for potential High Risk clients
\nAct as escalation point for any identified risks.<\/p>\n
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\nPeople Focus:\u00a0 -10%<\/p>\n
Continuous learning and self-development through training interventions, secondments, on the job training, shadowing et.c.Day to day coaching and development of the team i.e. assistant relationship managers, credit\/business analysts, peers e.t.c<\/p>\n
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\nNOTE: \u2013\u00a0Special minimum requirements for the candidate:<\/p>\n
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\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience in managing Chinese clients in a reputable organization
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Knowledge of banking and financial environment in Tanzania and overseas
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Commercial or related qualification would be an added advantage
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Language Skills \u2013 Fluent in Chinese Language preferably Mandarin (both spoken and written)
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Strong Capability to translate Chinese Spoken Language to English (both spoken and written)
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Strong network with Chinese clients, Chinese organizations and bodies located in Tanzania
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\nQualifications
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\nBachelor`s Degrees and Advanced Diplomas \u2013 Business, Commerce and Management Studies, Commercial mindset \u2013 Junior (Meets all of the requirements), Customer Excellence \u2013 Service Delivery (Meets all of the requirements), Effective communication \u2013 Basic (Meets all of the requirements), Emotional intelligence (Meets all of the requirements), Experience in a similar environment at junior management level, Openness to change (Meets some of the requirements and would need further development), Product and\/or Service Knowledge (Meets all of the requirements), Reasoning (Meets all of the requirements)
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