Job description<\/p>\n
Company DescriptionAltezza Travel is a team of dedicated wildlife specialists, whose mission is to turn your Tanzanian dreams into reality. We are vastly experienced in organizing top-notch Kilimanjaro climbing expeditions and wildlife safaris. Unparalleled safety standards, individual care for each guest and professional guides are the foundations of our vision. We will make your adventure a lifetime memory!Role Description
\nThis is a full-time on-site role located in Moshi. As a Briefer, you will be responsible for providing briefings and orientations to guests.<\/p>\n
To provide guest with information in their Kilimanjaro climbing expeditions and wildlife safaris, including briefing them on the itinerary, safety protocols, and answering any questions guests may have.
\nTo assist the guests with luggage, preparation of gears or with other tasks needed.
\nMeeting and briefing clients before and after the expedition with helping them to solve their problems, if any concern on their expedition and their stay in the country.
\nWorking with the front office staff to ensure that all guest requests are handled properly in a timely manner.
\nTo assess and review customer satisfaction and service recovery process.<\/p>\n
Qualifications<\/p>\n
Multilanguage speaking will be more considered like Russian, French, Germany, Spanish, Dutch, Chinese and Portugues\u00a0
\nDiploma or Degree of related field or any
\nAttention to details and ability to multitask effectively
\nExcellent communication and presentation skills
\nA positive, friendly and helpful attitude towards guests and team members
\nStrong attention to detail
\nAbility to deliver information clearly and concisely
\nCustomer service experience
\nKnowledge of outdoor activities and adventure tourism
\nAbility to work in a team and deliver exceptional service
\nKnowledge of Tanzanian wildlife and attractions
\nPrevious experience in a briefing or orientation role is a plus<\/p>\n
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