Why Airtel Africa?
\nAt Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like \u201cordinary\u201d, then we are not for you.
\nWe champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
\nBy choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.<\/p>\n
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.<\/p>\n
Responsibilities<\/p>\n
Pre-Sales<\/p>\n
Provide presales design support for fixed data networks, business mobility, and value-added solutions for new and existing customers seeking Airtel Business Africa Solutions, aiding the sales process
\nSupport sales by positioning project management and service management services to customers to facilitate progression or closure of Airtel Business Africa Solutions deals
\nCollaborate with the sales team to identify potential customers and understand their specific business needs and challenges
\nSupport connectivity gross Adds and overall enterprise revenue growth by identifying and developing opportunities for both new and existing customers
\nMaintain a high level of technical expertise in all Airtel Business products, services, and solution sets, including:<\/p>\n
Fixed data networks (Fiber, microwave, satellite) and business mobility solutions for enterprise and wholesale customers
\nNaaS\/SDWAN, security, cloud, communication and collaboration platforms
\nService management<\/p>\n
SLA Management<\/p>\n
Perform the role of project manager for each sales deal ensuring the customer\u2019s product is delivered efficiently and timely
\nEnsure the agreed upon KPIs for the customer\u2019s solution are met
\nHold the service implementation and maintenance teams accountable for customer service satisfaction
\nKeep track of Enterprise circuits and database including Technical and commercial details
\nEnsure adequate forecasting of enterprise order by monitoring sales pipeline and providing inputs to demand plan for enterprise network materials
\nProvide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service<\/p>\n
Customer Requirement Analysis<\/p>\n
Consistent delivery of quality service to new and existing customers ensuring customer satisfaction ratings are met or exceeded
\nCraft compelling presentations and product demonstrations, showcasing how Airtel solutions can deliver value and solve customer problems
\nMaintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems, and processes to develop quality \/ approved technical proposals to customers
\nAbility to interface with customers as required in support of internal sales, operational personnel, or established third party relationships
\nSoliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.<\/p>\n
Process Management & Documentation<\/p>\n
Ensure proper technical business records are kept and updated routinely
\nMaintain and develop the required knowledge and skills by attending relevant training courses, meetings, and workshops
\nGrowth of quality reusable documentation in the Bid Management Repository in support of proposal development efficiency gains
\nContribution to the Knowledge Management \u2013 Bid Management Repository<\/p>\n
Qualifications<\/p>\n
Educational Qualifications & Functional\/Technical Skills\u00a0\u00a0\u00a0\u00a0
\nMust have:<\/p>\n
Bachelor\u2019s degree in electrical engineering, Telecommunications Engineering, Computer Engineering, or equivalent qualification in Information Technology
\nPrevious experience in Pre-sales, Solution architect, or any other similar role<\/p>\n
Other (Added advantage);<\/p>\n
Professional certification in either Networking, Cloud, Security or relevant area
\nPMP certification (or equivalent for project management)
\nSales Process Knowledge (B2B) training
\nCommunication & Presentation Skills training
\nStakeholder Management training
\nProject & Time Management training
\nCommercial Awareness training
\nCollaboration and Teamwork training<\/p>\n
Required Experience Skills critical to the role<\/p>\n
3-5 years\u2019 experience as solutions specialist from Telecommunications industry
\nStrong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences. Engage and partner with customer at a detailed technical level
\nDeliver high value, project management services as appropriate
\nDemonstrable experience in presenting technical products and services to customers, providing expert advice, and troubleshooting customer queries
\nStrong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions
\nSelf-motivated and target driven
\nAbility to work independently and collaboratively within a team<\/p>\n
Other requirements (Behavioral etc.)\u00a0\u00a0\u00a0\u00a0<\/p>\n
Proactive
\nDecisive
\nAdaptable to change
\nIntegrity
\nDetail Conscious
\nSelf-motivation and drive
\nAssertive
\nExtremely organized and efficient on time management
\nHigh on result orientations
\nHigh leadership capabilities<\/p>\n
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