Position:\u00a0General Cashier
\nDepartment:\u00a0Finance
\nReports To:\u00a0Finance cluster\/Accountant
\nJob Summary:
\nThe General Cashier is responsible for handling all cash transactions within the hospitality facility, ensuring accuracy and accountability in every transaction. This role ensures that all financial transactions, including guest payments and cash drops, are processed smoothly and efficiently, maintaining a balanced cash flow and assisting in the preparation of financial reports.
\nKey Responsibilities:<\/p>\n
Guest Transactions:<\/p>\n
Process payments from guests for various services, including room charges, food & beverage, retail, and additional services.
\nIssue receipts, refunds, and change promptly while ensuring the accuracy of the transaction.
\nHandle different payment methods such as cash, credit\/debit cards, and mobile payments.<\/p>\n
Cash Management:<\/p>\n
Maintain a balanced cash drawer, ensuring all transactions are logged accurately.
\nReconcile cash drawers at the beginning and end of each shift, reporting discrepancies to the supervisor.
\nEnsure adherence to cash handling and security protocols, including safekeeping of money.<\/p>\n
Billing and Payment:<\/p>\n
Verify and process guest bills, ensuring accuracy in charges and applying discounts, promotions, or credits when applicable.
\nAssist in managing guest folios and ensure timely posting of transactions.
\nCollaborate with front desk staff to resolve any discrepancies in billing.<\/p>\n
Customer Service:<\/p>\n
Greet guests and provide assistance with inquiries or concerns in a friendly and professional manner.
\nAddress guest complaints or issues with payments in a calm, efficient, and courteous manner.
\nProvide information on services, charges, and payment policies.<\/p>\n
Reporting and Documentation:<\/p>\n
Generate and submit daily cashier reports to the accounting or finance department.
\nAssist with cash drops and financial documentation for reconciliation purposes.<\/p>\n
Collaboration:<\/p>\n
Work closely with other hotel departments, such as housekeeping, food and beverage, and front desk, to ensure smooth guest transactions and service.
\nSupport team members during busy times by assisting with customer service or payment-related tasks.<\/p>\n
Compliance:<\/p>\n
Adhere to all company policies, procedures, and financial controls to ensure compliance with legal and financial regulations.
\nMaintain confidentiality and safeguard guest information at all times.<\/p>\n
Qualifications:<\/p>\n
Bachelor in Finance\/Accounting
\nExperience:\u00a0At least 2-3 years of experience as a cashier in a hospitality or customer service setting (preferred).
\nTechnical Skills:\u00a0Proficiency with Point-of-Sale (POS) systems, cash registers, and basic computer skills.
\nSoft Skills:<\/p>\n
Strong communication and customer service skills.
\nDetail-oriented with the ability to process payments and handle cash accurately.
\nAbility to remain calm and efficient during busy or stressful situations.
\nTrustworthy and reliable with a high level of integrity.<\/p>\n
Availability:\u00a0Flexibility to work varying shifts, including weekends and holidays.
\nLanguages:\u00a0Basic English proficiency required; additional languages are an asset in a multicultural environment.<\/p>\n
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