Job Opportunity \u2013 Pharmacy Telesales Agents
\nPosition\u00a0Telesales Agent
\nLocation\u00a0Dar es Salaam
\nReporting to\u00a0Commercial Manager
\nPosition Overview We are seeking a proactive, persuasive, and customer-oriented Telesales Agent to drive sales through outbound and inbound calls, promote pharmaceutical and consumer health products, and support customer order fulfillment. This role is ideal for someone who is confident on the phone, understands pharmacy-related products, and is motivated by meeting and exceeding sales targets.
\nWho Are You?<\/p>\n
You are confident, articulate, and comfortable engaging customers over the phone.
\nYou are persuasive, goal-oriented, and motivated by results.
\nYou are organized, disciplined, and able to manage multiple customer interactions efficiently.
\nYou are committed to ethical selling and delivering excellent customer experiences.
\nYou take ownership of your sales pipeline and consistently follow up on leads.<\/p>\n
What You\u2019ll Do<\/p>\n
Make outbound calls to existing and potential customers to promote products and generate sales.
\nReceive and professionally handle inbound customer calls and inquiries.
\nExplain product features, pricing, availability, and promotions clearly and accurately.
\nPersuade customers to place orders and build long-term customer relationships.
\nFollow up on leads, quotations, and previous orders to maximize conversion.
\nAccurately process customer orders and ensure proper documentation.
\nMaintain up-to-date customer records and sales data.
\nConsistently work towards achieving and exceeding individual and team sales targets.
\nProvide basic market and customer feedback to the Commercial Manager.<\/p>\n
What We\u2019re Looking For<\/p>\n
Good knowledge of common pharmacy, OTC, cosmetics, and personal care products.
\nMinimum of 2 years\u2019 experience in Telesales, call center sales, pharmacy sales, or FMCG sales.
\nExcellent verbal communication, persuasion, and listening skills.
\nStrong customer service orientation and professionalism.
\nBasic computer literacy and ability to work with sales systems and records.
\nAbility to work under pressure and meet daily and monthly targets.<\/p>\n
Why Join Us?\u00a0You will be joining a fast-growing pharmaceutical company based in Dar es Salaam, where your performance will directly contribute to revenue growth and customer satisfaction. You\u2019ll work within a modern, AI & ML-powered managed marketplace that is transforming the pharmaceutical supply chain and empowering independent pharmacies across Africa\u2014within a professional, supportive, and performance-driven environment with opportunities for growth.
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