Company Overview
\nJaza is working to power Sub-Saharan Africa. We build solar-powered shops which charge batteries customers use to power their homes. Since 2022, we\u2019ve achieved over 4 million battery swaps, providing approximately 225,000 people access to clean, affordable energy.
\nWe employ women from each community (known as Jaza Stars) to run the service, empowering our team to become leaders, entrepreneurs and drivers of economic growth within their communities. For more information on what we are building, check out www.jazaenergy.com and watch the video the BBC made about Jaza.<\/p>\n
POSITION OVERVIEW:
\nThe Regional service engineer owns tech operations and issues at the regional level. The Regional service engineer is mainly responsible for maintaining reliable technical operations in the region to ensure Hub uptime. The regional service engineer reports to the Regional Coordinator to ensure Hub Uptime.
\nAccountabilities<\/p>\n
Own and manage Energy uptime in the region to a minimum of 99.9% by ensuring all energy systems are performing as expected and all necessary interventions are planned.
\nEnsure Packs go through troubleshooting and repair to maintain 98% pack health (only 2% can be defective at a time<\/p>\n
ROLES & RESPONSIBILITIES<\/p>\n
Hub Energy Monitoring and Downtime Prevention: Proactively oversee and maintain Hub energy levels within the region to ensure uninterrupted operations and prevent downtime.
\nTroubleshooting and Pack Maintenance: Diagnose and repair defective packs to uphold a minimum of 98% pack health, while meticulously collecting and recording relevant data.
\nSwap and PV Percentage Monitoring: Monitor Swap and PV percentages across all regional Hubs, and promptly make decisions on those exceeding 80% for necessary action.
\nHub Commissioning and Go-Live: Oversee and execute comprehensive Hub commissioning and testing procedures, culminating in formal sign-off for Hub activation.
\nHub Setup and Data Management: Establish Hub phones and controllers, while ensuring the meticulous upkeep of accurate Hub data within the dashboard.
\nTechnical Issue Management:\u00a0Diligently and precisely document, address, update, and escalate technical concerns using Gitlab.
\nRemote Troubleshooting and Resolution: Employ remote access capabilities to effectively diagnose and resolve Hub performance issues.
\nOn-Site Troubleshooting and Repairs: Conduct on-site visits to Hubs to diagnose and rectify technical problems necessitating in-person intervention.
\nHub Energy System Maintenance: Carry out scheduled and preventative maintenance on Hub energy systems to optimize performance and longevity.
\nHub Connectivity: Establish and sustain reliable connectivity across all Hubs within the region.
\nTechnical Report Monitoring and Review: Regularly monitor and scrutinize technical reports to identify trends, potential issues, and areas for improvement.
\nProduct Testing and Repair:\u00a0Test, troubleshoot, and repair defective products to restore functionality and minimize downtime.
\nInventory Management:\u00a0Maintain accurate and up-to-date records of Hub equipment, product components, and inventory levels, including defective items.
\nTechnical Issue Communication:\u00a0Effectively communicate technical issues and concerns to the Regional Coordinator to ensure prompt action and resolution.
\nCoaching Tech Interns:\u00a0Conduct weekly coaching to Tech interns and help them understand their responsibilities, as well as evolving technologies, through active engagement with the Jaza Tech Handbook.
\nNew Product and Firmware Testing:\u00a0Participate in the testing and evaluation of new products and firmware as required, contributing to ongoing product development and improvement.<\/p>\n
Qualifications.<\/p>\n
Bachelor\u2019s degree in Electrical Engineering, Renewable Energy, or a relevant technical discipline.
\nProven 5 Years of expertise in troubleshooting, repairing, and maintaining electrical systems and power electronics.
\nDemonstrable experience in managing and optimizing energy systems for maximum uptime and efficiency.
\nStrong analytical skills and proficiency in data interpretation for performance tracking and issue resolution.
\nAbility to diagnose complex technical problems and develop effective, timely solutions.
\nExcellent written and verbal communication skills for clear reporting and collaboration with diverse stakeholders.
\nAbility to thrive in a dynamic, fast-paced environment and embrace new technologies and procedures.
\nSelf-motivated with the ability to lead and mentor technical teams and drive operational excellence<\/p>\n
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