Head; Channels Systems Support (1 Position(s))<\/p>\n
Job Location :
\nHead Office, Hq<\/p>\n
Job Purpose:
\nResponsible for driving technology for digital channels, providing a roadmap and strategy for self- services channels (Mobile banking), agency banking, and card payment systems.<\/p>\n
Main Responsibilities:<\/p>\n
Manage NMB second-level support teams for self-service channels such as mobile banking, agency banking, mobile and POS based merchants, e-commerce, and card systems.
\nAccountable for the SLA and performance of the alternative channels, services, remittance and payment systems.
\nCollaborate with retail and corporate teams on creating strategy solutions and provide technical know-how on addressing different challenges across channel services to drive channel usage and improve customer Omni-channel experience.
\nTimely delivery of different alternative channels, remittance and payments systems projects, ensuring adherence to Agile, ITIL, Security and Change management frameworks set by the Technology department.
\nCustodian of multichannel systems like ATMs & POS, Agency Banking, Mobile banking, Card Switch, NMB App, Internet Banking, Cash Collections, Bill Payments systems and third-party channels system integrations, i.e. TRA, GEPG, Billers, etc.
\nEnsure all outbound and inbound electronic payments and settlements comply with local and international regulatory frameworks such as NPS 2015 ACT, FTCA, etc.
\nManage the multiple players on the mobile banking app ecosystem, their operations, security, integrations, and deployments.
\nDesign and implement continuous improvement plans, systems upgrades, systems capacity and integrations to cater for business growth, security and conformance of regulatory requirements.
\nEnsure Business continuity for all systems under his\/her custody by facilitating disaster recovery tests as per DR and BCM policies.
\nProvide leadership through inspiring, innovating and developing the digital channels and payments teams and by encouraging new solutions, support for emerging technologies and ideas.
\nLead alternative channels technical teams, i.e. Mobile banking, Cards systems, Agency banking and payments support teams, taking overall responsibility for the channels systems performance, SLAs and integration of channels systems with internal and third-party systems.
\nEnsure full compliance, provide oversight, and monitor the implementation of various consumer protection requirements across business areas\/units<\/p>\n
Knowledge and Skills:<\/p>\n
Strong digital innovation orientation, EQ, self-drive capabilities and business development.
\nGood understanding of Digital channels operations, emerging technologies
\nKnowledge in Agile project management methodology
\nKnowledge and understanding of the budgeting and costing process
\nResults-driven, good organizational and administrative skills
\nChange Management and stakeholder management skills
\nStrong leadership, communications and interpersonal skills<\/p>\n
Qualifications and Experience:<\/p>\n
Bachelor\u2019s degree in Computer Science, Information Technology, Business Computing, or any related discipline.
\nA master\u2019s degree in computing and IT, Mathematics, or Business Administration is an added advantage.
\nRelevant certification(s) in payment systems, agency banking, mobile money, card systems, settlement and clearing, PCI-DSS cert, Design Digital platforms, and BOT certifications.
\nMinimum 7 years\u2019 experience in Alternative Channels space, Innovation and Development or Banking Technology operations, of which 3 must be in a senior leadership role.
\nNMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
\nFemale candidates and people living with disabilities are strongly encouraged to apply for this position.
\nNMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
\nOnly shortlisted candidates will be contacted.<\/p>\n
Job opening date :\u00a024-Mar-2026
\nJob closing date :\u00a007-Apr-2026<\/p>\n
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