Job Title
\nInternal Communications and Media Relations Officer
\nReference Indicator
\nDivision: Marketing & Corporate Relations Department\/Unit: Internal Communications Job Grade: [Not specified] Version No.: March 2012
\nJob Objective(s)
\nTo ensure that UBA employees are engaged in driving business results by ensuring that they are well informed, highly motivated, share the UBA Vision, understand the evolving UBA culture, and are aware of UBA\u2019s goals and achievements.
\nDuties & Responsibilities<\/p>\n
Agree and deliver internal communications campaigns\/plans for various business units and the Group.
\nEstablish, monitor and manage the infrastructure for Internal Communications within the company \u2013 including newsletter, magazine, and all staff memos.
\nDesign\/source information used in the production of the newsletter and ensure transmission every Friday to all staff group wide.
\nDesign\/source information, manage the print process, as well as the distribution of the Lion King magazine to all staff group wide on a quarterly basis.
\nManage the design process as well as print production of the UBA Corporate profile that is being handled by an agency.
\nCoordinate quarterly online chat with staff of the company either by the MD\/CEO or a designated senior executive.
\nDaily management of email communications to ALL STAFF by reviewing, amending (where necessary), seeking authorization for, and transmitting emails to all staff.
\nEnsure that all internal communication activities and messaging are fully aligned with external communication activities and messaging.
\nMonitor compliance with internal communications policies, processes and practices.
\nProvide day-to-day management and responsibility for the Internal Communications unit.
\nEnsure unit budgetary control.
\nPromote company team building through the periodic Jogging-to-Bond initiative.
\nDesign templates and distribute them for newsletters.
\nProvide UBA staff with timely updates of developments within the UBA Group through transmission of ALLSTAFF e-mails and broadcast of breaking news.<\/p>\n
Key Performance Indicators (KPIs)<\/p>\n
Release of online newsletter to all staff every Friday.
\nEnsure that the Executive online chat takes place every quarter.
\nCoordinate Jogging to Bond on a periodic basis and use the UBA newsletter and intranet to keep new management\/company initiatives on the front burner.
\nFollow-up with staff to ensure compliance with and adoption of internal communications policies, processes and practices.<\/p>\n
Key Competency Requirements
\nKnowledge<\/p>\n
Managing in-house publications \u2013 magazines, newsletters, etc.
\nStrong technical knowledge, especially in the use of electronic media and the intranet.
\nCommercial awareness and a sound understanding of business strategy, and the role that internal communications plays in delivering this.
\nKnowledge of internal communications best practice.
\nExperience in project management.
\nHighly developed writing, editing and proofreading skills.
\nExcellent written and oral communication skills.<\/p>\n
Skills & Competencies<\/p>\n
Strong written and oral communication skills.
\nLeadership skills.
\nFinancial discipline.
\nRelationship management \u2013 highly developed inter-personal skills and the ability to collaborate, challenge and deal comfortably with senior managers and others across a wide range of functions at all levels.
\nThe ability to extract the key messages from business leaders, whilst thinking about the employee impact of such messages, and to devise strategies that communicate them and get the desired change in behaviour.
\nAbility to manage a number of projects simultaneously to tight timescales and a proven track record of delivering success.
\nA results-oriented, flexible can-do approach.
\nDiplomatic with the antennae to manage organizational cultural sensitivities.
\nOpen, honest, a good team player, but someone who can manage himself\/herself and who is accountable and can be trusted.
\nAttention to detail.
\nSmart worker and cost conscious.
\nProactive and self-starter.
\nAbility to work under pressure and deliver on agreed timelines.
\nGood team leader and team player as the case may be.
\nProfessionally firm and fair.
\nPassion to achieve continuous improvement and the highest level of customer satisfaction.<\/p>\n
Reporting Relationships
\nReports to:\u00a0Head of Marketing and Corporate Communication (Functionally and Administratively)
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