Job Summary
\nKey responsibilities for this role will be on research & development, economic intelligence and forecast, market dynamics, consumer behaviour, time to market, products efficiency, and process optimization. This role will drive NBC Bank\u2019s research and development agenda by providing deep market insights, monitoring economics & competitive dynamics, understanding customer insights & behaviour, and identifying emerging trends that influence product design, operational efficiency, and strategic decision-making.
\nThis role will lead transformation initiatives to streamline processes, accelerate time-to-market, optimize products, and enhance customer experience, ensuring the bank remains competitive, agile, and customer-centric.
\nJob Description\u200b
\nMarket Intelligence & Research<\/p>\n
Lead end to end market intelligence, including industry scanning, competitive analysis, regulatory trends, and macroeconomic monitoring.
\nConduct research on consumer behaviours, customer needs, and emerging market expectations.
\nIdentify strategic opportunities, threats, and unmet customer needs to inform business strategy.
\nProduce insights and reports that support senior leadership decision making.
\nEvaluate external trends such as fintech innovations, payments evolution, digital banking practices, and global banking benchmarks.<\/p>\n
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\nResearch & Development (R&D)<\/p>\n
Drive NBC\u2019s Research and Development agenda by exploring new technologies, business models, and product opportunities.
\nPartner with product teams to validate ideas using market research, customer insights, and competitive benchmarking.
\nDevelop business cases, concept notes, and feasibility assessments for new product or process initiatives.
\nFacilitate experimentation, prototype testing, and pilot implementation of new concepts.<\/p>\n
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\nCustomer Insights & Behaviour Analytics<\/p>\n
Conduct customer segmentation, journey analysis, and experience research to uncover friction points and improvement opportunities.
\nDevelop customer personas, needs analysis, and behavioural insights to influence product roadmaps.
\nTrack customer sentiment, usage patterns, and product performance to advise on optimizations.<\/p>\n
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\nProcess Optimization<\/p>\n
Lead transformation initiatives that simplify processes, reduce operational inefficiencies, and improve turnaround times.
\nApply different methodologies to propose lightweight, efficient, customer-centric processes that improve TAT and overall business output.
\nCollaborate with Operations, Technology, and Business Units to smoothen processes and improve service delivery.
\nAssess and optimize time to market for new products, ensuring speed, agility, and compliance.<\/p>\n
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\nProduct & Portfolio Support<\/p>\n
Work with Product Teams to ensure alignment between market needs, customer expectations, regulatory shifts, and product offerings.
\nEvaluate product performance and recommend improvements or repositioning strategies.
\nSupport the development of pricing strategies, value propositions, and go to market frameworks.<\/p>\n
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\nStakeholder Engagement & Communication<\/p>\n
Present research outcomes, transformation recommendations, and strategic insights in clear, actionable formats.<\/p>\n
Qualifications
\nBachelor`s Degrees and Advanced Diplomas \u2013 Business, Commerce and Management Studies, Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment at junior specialist level, Management information systems (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Personal mastery (Meets all of the requirements), Reasoning (Meets all of the requirements)
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