Alliance Life Assurance Limited
\nCareer Opportunity
\nJob Title:\u00a0General Manager \u2013 Retail Distribution (Individual Life Insurance Business)
\nDepartment:\u00a0Executive
\nLocation:\u00a0Dar es Salaam
\nReports to: Chief Executive Officer
\nAlliance Life Assurance Ltd was established in 2010 as the first locally privately owned Life Insurance Company in Tanzania. The company has spread its sphere of influence throughout the region to become one of the leading insurance and financial services companies in East Africa providing life insurance solutions to both corporate and individuals. Alliance Life is highly rated in leadership, innovation, customer service, and risk management.
\nMandate, Essential Duties and Responsibilities
\nAlliance Life is building the most formidable retail life insurance franchise in East Africa. The company is seeking an experienced General Manager \u2013 Retail Distribution (Individual Life Insurance Business) to lead its retail business & operations across the entire Tanzanian market responsible for developing and executing strategies to expand the individual life insurance business, overseeing the performance of the retail distribution network, and driving sales to achieve multiplier business growth targets. The GM will be driving retail business profitability through increased production, optimized costs & customer satisfaction, new-age digital transformation, scaled up banca retail business and established alternate channels such as HNW, direct, online and digital.
\nJob Description
\nStrategy & Profit Centre Responsibility<\/p>\n
Responsible for the full retail growth & profit center GWP, expense ratio, persistency, and net profitability
\nCo-design and execute the multi-year retail life sales & distribution strategy, operating model, and annual business plan
\nDriving product development strategy from product ideation, market feasibility study, pricing & development and launch of products with system readiness, Co-designing, driving and managing end to end retail distribution processes.<\/p>\n
Talent, Culture & Institution Building \u2013 Retail Financial Advisor\u2019s (RFA) Network<\/p>\n
Build, scale, and optimise a high-productivity RFA tied-agency network for banca, agency and direct channels as the backbone of retail distribution nationwide including upcountry and remote regions.
\nBuild a retail training and capability academy; drive succession planning for all senior retail roles.
\nOwn RFA recruitment, activation, persistency management, and performance tiering. Maintain portfolio-wide retention of 90%+.
\nEnsure full compliance with TIRA regulations governing RFA licensing and retail distribution.<\/p>\n
Partnership Channels<\/p>\n
Grow bancassurance partnerships on retail business in coordination with Banca Manager and expand business through banks, brokers, external agencies, SACCOs, Social groups, Religious Groups, Associations, and MFIs.
\nDevelop loyalty programmes and White Labelling.
\nDefine SLAs, and governance for all partnership agreements.<\/p>\n
Digital & Mobile Distribution<\/p>\n
Driving direct sales through online and digital platforms with clear focus on enhancing share of direct business to minimise distribution costs and increase reach.
\nLead mobile money-linked insurance distribution (M-Pesa, Airtel Money), digital onboarding, e-KYC, and CRM-driven sales management.
\nSet and deliver annual targets for direct digital GWP share.<\/p>\n
Customer Experience & Retention<\/p>\n
Own Net Promoter Score targets; champion the retail customer across the full lifecycle onboarding, servicing, and claims.
\nDesign proactive lapse prevention and win-back programmes along with operations teams.<\/p>\n
Financial Inclusion<\/p>\n
Develop accessible products (along with Pricing team) and distribution models for informal, rural, and low-income segments supporting Tanzania\u2019s financial inclusion agenda and TIRA\u2019s mandate.<\/p>\n
Qualifications<\/p>\n
Associate diploma from ACII UK or III India or LOMA USA
\nCIM Degree or MBA in Sales & Marketing or General Management
\nGraduate from a recognised University.<\/p>\n
Experience \u2013 Essential<\/p>\n
10\u201315 years in Life retail insurance distribution leadership; minimum 5 years in a P&L-accountable \/ profit center management or GM-level role; At least 5 years\u2019 experience of managing partnership channel either with a bank or a large broker.
\nPortfolio Size: Handled a minimum Insurance sales portfolio of TZS 15 bn within the Life Insurance.
\nTeam management: Managed 200+ distribution staff across geographically dispersed locations.
\nRFA \/ Tied Agency: Proven track record building and scaling an RFA model (Banca, Agency & Direct) recruitment, activation, persistency, performance management and tiering.
\nDigital & Direct Channels: Experience of handling online\/ digital and direct sales will be an added advantage.
\nCompliance (TIRA) Familiarity: Working knowledge of Tanzania insurance regulations and RFA related requirements.
\nFinancial Acumen: Advanced understanding of life insurance financial statements and profitability metrics.
\nExCo \/ Board level presentation experience<\/p>\n
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