Reporting Line
\nMANAGER ICT<\/p>\n
Location
\nSubsidiary<\/p>\n
Branch
\nCRDB INSURANCE<\/p>\n
Number of openings
\n1<\/p>\n
Job Purpose<\/p>\n
The System Analyst is responsible for analyzing business requirements, designing system solutions, supporting enterprise applications, and ensuring successful implementation aligned with organizational goals. The System Analyst will support in delivering system projects, enhancements, and operational stability within the insurance systems environment. The role focuses on requirement gathering, small system developments, integrations, testing, quality assurance, and ongoing application support to ensure efficient operations across core insurance, finance, digital platforms, and third-party integrations.
\n\u00a0
\nThe position acts as a bridge between business users, vendors, and the ICT team to ensure systems meet operational, regulatory, and performance requirements.<\/p>\n
Principle Responsibilities<\/p>\n
Gather, analyze, and document business requirements from underwriting, claims, finance, operations, and management teams.
\nPrepare Business Requirement Documents (BRDs), functional specifications, process flows, and user stories.
\nSupport project planning, task tracking, and coordination with vendors and internal teams.
\nPerform gap analysis and recommend practical system solutions.
\nFollow change management procedures and documentation standards.
\nImplement small system enhancements, configurations, reports, and automation tasks.
\nSupport customization of the core insurance system, ERP, and digital platforms.
\nAssist in data mapping, validation rules, and workflow configurations.
\nSupport API integrations between core systems, finance systems, mobile applications, portals, and third\u2011party partners.
\nMonitor system integrations and resolve interface\u2011related issues.
\nWork closely with vendors on system upgrades and continuous improvements.
\nDevelop and execute test cases, including functional, integration, regression, and UAT testing.
\nCoordinate and support User Acceptance Testing (UAT) activities.
\nLog, track, validate, and support resolution of defects prior to release.
\nEnsure solutions meet business requirements as well as compliance and regulatory standards.
\nProvide second\u2011level system support by troubleshooting operational issues, analyzing recurring incidents, and recommending permanent corrective solutions.
\nSupport system performance monitoring and optimization initiatives.
\nMaintain proper documentation of system changes, releases, and configurations.<\/p>\n
Qualifications Required<\/p>\n
Bachelor\u2019s degree in IT, Computer Science, Insurance, Software Engineering, or related field.
\nMinimum 2\u20135 years\u2019 experience in system analysis, application support, or enterprise system implementation.
\nExperience working with core systems, ERP platforms, or other enterprise applications, with prior exposure to insurance or financial services environments considered an added advantage.
\nPractical involvement in software development, system enhancements, integrations, and change management processes.
\nGood understanding of the Software Development Life Cycle (SDLC), including change and release management processes.
\nWorking knowledge of database concepts and system integration principles, with an understanding of insurance business processes (underwriting, claims, reinsurance, and finance) considered an added advantage.
\nWorking knowledge of SQL and database querying, with the ability to analyze business requirements and translate them into clear functional specifications, including API and system integration requirements (REST\/SOAP).
\nStrong analytical and problem\u2011solving skills, complemented by effective communication, stakeholder coordination, attention to detail, and strong documentation capabilities.<\/p>\n
CRDB Commitment<\/p>\n
CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.<\/p>\n
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