Why Airtel Africa?<\/p>\n
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like \u201cordinary\u201d, then we are not for you.
\nWe champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
\nBy choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.<\/p>\n
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.<\/p>\n
Responsibilities<\/p>\n
Business Analysis & Insights<\/p>\n
Analyze customer acquisition, usage, churn and revenue trends within the HBB & EBB portfolio
\nDevelop dashboards and reports to track KPIs such as ARPU, revenue, base and decay
\nIdentify business opportunities and performance gaps, and propose solutions to improve customer experience and revenue
\nSupport pricing, promotional and product performance evaluation
\nEvaluate impacts of HBB & EBB campaigns, pricing initiatives and product changes and provide performance feedback to marketing, product and sales teams<\/p>\n
Financial & Performance Reporting<\/p>\n
Forecast HBB & EBB performance in alignment with company goals and provide input into budgeting processes
\nLead the monthly forecasting and performance tracking process for HBB & EBB revenue, subscriber base and usage aligning with Finance and sales teams
\nPrepare and present regular reports on HBB business performance to management, highlighting variances against targets and drivers of performance
\nPartner with Finance to evaluate the financial viability of new HBB propositions, including ROI calculations, break-even analysis and cost optimization strategies.<\/p>\n
Computing monthly sales commission and transport payments<\/p>\n
Evaluating monthly performance, calculating the commission based on commission structure and liaising with management for pay out.<\/p>\n
Stakeholder engagement\u00a0<\/p>\n
Act as the analytical backbone supporting sales, product, finance, IT and CX teams with actionable insights
\nCollaborate with product managers to define and track success metrics for new and existing offerings
\nProvide commercial teams with segmented customer insights to support sales enablement and customer retention strategies<\/p>\n
People & Org Dev- Cross functional engagement within and Outside department\u00a0<\/p>\n
Helping other team members with preparations of business cases regarding new projects, presentation preparations and other tasks.<\/p>\n
Any other duties as assigned Manager<\/p>\n
Qualifications<\/p>\n
Educational Qualifications & Functional \/ Technical Skills<\/p>\n
University degree in Statistics, IT, Computer Science\/Engineering, Business Administration, Economics or equivalent
\nStrong analytical and problem-solving skills
\nComputer literacy particularly in Power Point and Excel<\/p>\n
Relevant Experience (Type of experience and minimum number of years)<\/p>\n
At least 4 years\u2019 working experience in a similar position
\nExperience in Telecommunication industry
\nExperience in working with Management Information Systems (MIS) and SQL<\/p>\n
Other requirements (Behavioural etc.)<\/p>\n
Strong people skills: Ability to motivate, build collaborative relationships
\nWork standards: Setting high goals or standards of performance for oneself. Dissatisfaction with average performance
\nCommunication: Effective expression in individual or group situations (includes awareness of non-verbal communication). Must be able to communicate effectively at all levels from office service staff to Director\u2019s level
\nInitiative: Active attempts to influence events to achieve goals; self-starting rather than passive acceptance. Taking action to achieve goals beyond what is necessary, originating ideas and actions
\nWork under high pressure environment with minimum supervision<\/p>\n
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