Reporting to:\u00a0CFO<\/p>\n
Direct reports:\u00a0Supply Chain Coordinator, (to be hired) Project Manager
\nWork Location:\u00a0Global role (based in Tanzania or Kenya, with regular travel within Sub-Saharan Africa (20%))
\nSalary range:\u00a0Tzs 6M \u2013 10M (or comparable based on living location)
\nJob Summary
\nHelp scale a life-saving medical technology across Africa.
\nWe are looking for a Global Operations Manager who will build and run the operational backbone that enables the IMPALA system to be implemented and supported reliably across countries.
\nThis role combines strategic system design with pragmatic execution. You will design operational frameworks, manage suppliers and partners, oversee the operational planning and global supply chain, and ensure that country teams have the capacity and tools needed to implement IMPALA successfully. The Operations Manager ensures that processes, partnerships, and logistics are structured to support sustainable scale.
\nYou will work closely with Country Managers, the service team, distributors and leadership to translate expansion plans into operational systems that work in practice.
\nThe role requires strong systems thinking, operational leadership and is intended for someone who enjoys building systems and aligns the planning in a growing organization.
\nAbout GOAL 3
\nGOAL 3 is a social enterprise committed to improving healthcare in low-resource settings. Our name refers to Sustainable Development Goal 3: ensuring healthy lives and promoting well-being for all.
\nThrough the IMPALA monitoring system, a ward-wide patient monitoring and decision-support system, we help health workers detect clinical deterioration earlier and make better clinical decisions.
\nAs we scale across multiple countries in Africa, we are building the operational infrastructure needed to support reliable and sustainable expansion.
\nKey Responsibilities
\n1. Supplier & Partner Management
\nBuild and maintain strong operational relationships with manufacturers, suppliers, distributors and service partners.<\/p>\n
Manage operational relationships with key suppliers and technology partners.
\nEstablish governance structures for monitoring partner performance.
\nMaintain Service Level Agreements (SLAs) with manufacturers and technology providers.
\nDevelop frameworks for selecting, contracting, and reviewing distributors and service partners.
\nSupport contract negotiations, renewals, and performance reviews in collaboration with Country Managers and leadership.<\/p>\n
2. Operational Planning & Coordination
\nMaintain global oversight of operational capacity and ensure alignment between expansion plans and operational readiness.<\/p>\n
Coordinate operational planning and capacity with Country Managers.
\nMonitor service delivery capacity across countries.
\nSupport operational readiness for expansion into new countries.
\nOversee cross-country operational projects and risk mitigation.
\nProvide operational insights to support management decision-making.
\nTranslate rollout plans into operational capacity requirements.<\/p>\n
3. Supply Chain & Logistics
\nEnsure the operational supply chain supports reliable deployment of IMPALA systems across countries.<\/p>\n
Oversee purchasing and order management processes.
\nManage the global logistics framework for shipping, clearance, and distribution.
\nMaintain inventory planning and replenishment strategies.
\nCoordinate warehousing and distribution structures across countries.
\nEnsure alignment between supply chain planning and project implementation timelines.
\nLead continuous improvement of supply chain processes as deployments scale.<\/p>\n
4. Regulatory & Compliance
\nSupport regulatory and compliance processes required for operating medical devices across multiple countries.<\/p>\n
Support medical device registration processes in operating countries.
\nCoordinate operational aspects of post-market surveillance (PMS).
\nMaintain oversight of regulatory and compliance requirements affecting operations.
\nEnsure operational processes support regulatory compliance.<\/p>\n
Qualifications
\nEssential:<\/p>\n
Master\u2019s degree in Operations Management, Supply Chain, Biomedical Engineering, Healthcare Management, or a related field.
\n8+ years of experience in operations including supply chain and global program management, with 3+ years leading multi-country teams or programs.
\nDemonstrated experience managing suppliers, distributors, or operational partners.
\nExperience working across multiple countries or regions.
\nStrong systems thinking and ability to build operational processes.
\nPragmatic and hands-on mindset \u2013 able to move between strategy and execution.
\nExperience with supply chain management, procurement, or logistics.
\nAbility to manage complex operational operations across multiple stakeholders.
\nInterest in global health and improving healthcare in low-resource settings.<\/p>\n
Preferred:<\/p>\n
Experience in MedTech, healthcare technology, or global health programs.
\nExperience working in African healthcare systems or low-resource settings.
\nExperience working with ERP systems (e.g., Odoo).<\/p>\n
Why Join GOAL 3<\/p>\n
Contribute to improving healthcare for mothers and children.
\nBuild operational systems that support large-scale global health impact.
\nWork in a growing organization where you can shape how things are done.
\nOpportunity to grow into a senior operational leadership role.<\/p>\n
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