Relationship Manager institutional banking at NMB Bank Plc
\nPosition:\u00a0Relationship Manager Institutional BankingNumber of positions:\u00a01Organization:\u00a0NMB Bank PlcJob location:\u00a0Dar es Salaam Zone, ZanzibarJob opening date:\u00a011 May 2026Job closing date:\u00a025 May 2026
\nJob purpose
\nThe Relationship Manager Institutional Banking will be responsible for growing and retaining a portfolio of Institutional Banking clients in Zanzibar, including both government and private institutions.
\nThe role involves performing a proactive, mobile, and value-adding financial partnership function while ensuring close personal attention is given to clients. The successful candidate will provide a full range of customized financial solutions and services tailored to meet the growth needs of institutional clients.
\nMain responsibilities
\nRelationship management and business growth
\nThe successful candidate will be responsible for managing and growing institutional banking relationships while supporting business development and portfolio profitability.
\nKey responsibilities include:<\/p>\n
Manage a portfolio of existing Institutional Banking clients by providing appropriate solutions to ensure portfolio growth and client retention.
\nSupport the unit\u2019s growth and profitability through effective development of new business with government institutions and private institutions in Zanzibar, covering both Unguja and Pemba.
\nWork closely with other business units to drive the Institutional Banking strategy, with a focus on acquiring new institutional clients and key projects.
\nOffer relevant financial solutions, including payment and collection solutions, while aligning with internal stakeholders for the execution of account plans.
\nSupport the preparation of Requests for Proposals, develop pricing proposals in conjunction with RFP responses, and obtain approval before delivery.
\nSupport the development of long-term Institutional Banking penetration plans for Zanzibar.
\nTake the lead in market intelligence and advise the Senior Manager on various ongoing and upcoming development projects involving government and private institutions.
\nSupport the Cluster Manager \u2013 Zanzibar on matters requiring Institutional Banking support.
\nIdentify and develop a target pipeline while aggressively marketing to new profitable institutional customers.
\nExploit cross-selling opportunities across relevant banking products and services.
\nGather information required to prepare and assess credit applications while managing customer expectations.
\nManage the development of prudently priced assets and cost-effective long-term liabilities with reputable institutions and organizations to ensure maximum profitability for the bank.<\/p>\n
Customer service quality and efficiency
\nThe role requires a strong focus on service excellence, client engagement, and efficient delivery of banking solutions.
\nResponsibilities include:<\/p>\n
Adhere to high professional standards and strive to provide quality services and competitive pricing to clients.
\nEnsure the delivery of industry-leading customer service, a premier onboarding experience, and advisory services to new and existing institutional customers.
\nPlay a proactive liaison role between customers, the client service delivery team, back-office service fulfilment teams, and credit functions.
\nInteract frequently and closely with all clients to analyze and establish ongoing needs.
\nAssist clients in better understanding their financial requirements.
\nAccurately and efficiently process customer mandates and documentation requirements for financial facilities.
\nMine and analyze customer data to identify and plan for expansion or additional business opportunities for the bank.
\nDevelop and implement a client-calling schedule to visit all clients in the portfolio.<\/p>\n
Risk management
\nThe Relationship Manager will be required to maintain strong risk controls, ensure regulatory compliance, and support the growth of a quality credit portfolio.
\nKey responsibilities include:<\/p>\n
Monitor and manage complete regulatory compliance, including Know Your Customer requirements.
\nConduct Control Self-Assessment and address the root causes of issues raised.
\nMaintain a high-quality asset book while ensuring excellent performance and maximum portfolio returns.
\nGather information required to prepare and assess credit applications while managing customer expectations.
\nProactively manage the client portfolio in compliance with the regulatory environment.
\nKeep up with the bank\u2019s guidelines, policies, and procedures to mitigate financial loss and fraud.
\nMaintain high standards of operational control, including adherence to Risk Management and Compliance guidelines.
\nEmbed NMB values and the code of conduct by ensuring adherence to the highest standards of ethics, relevant policies, processes, and regulations.
\nConsult staff in Risk, Credit, Legal, and Compliance departments to ensure the portfolio remains credit-worthy and within the bank\u2019s policies.
\nManage the Institutional Banking liability and loan book within the bank\u2019s risk appetite statement.
\nPrepare quality client credit applications for submission to CREDCO.
\nEnsure growth of a quality credit portfolio and a sustainable self-funded wholesale banking balance sheet.
\nEnsure proper record keeping for all documents submitted by clients for services at the bank.<\/p>\n
Knowledge and skills
\nApplicants should possess the following knowledge and skills:<\/p>\n
Good knowledge of general banking practices, policies, procedures, and the regulatory environment.
\nGood current knowledge of different industry sectors and sector risk profiles or trends.
\nStrong understanding of institutional competitor activity, drivers, products, strengths, vulnerabilities, market share, and client base.
\nBroad and detailed technical knowledge of general Institutional Banking practices and procedures.
\nGood customer relationship skills and sound understanding of the bank\u2019s products, policies, and procedures.
\nStrong analytical skills, including the ability to identify and analyze patterns and trends, understand cause-and-effect relationships, and demonstrate an enquiring mind.
\nFluent verbal and written communication skills in English and Swahili.
\nStrong numerical skills and financial acumen, including the ability to analyze and evaluate complex consolidated financial statements, balance sheets, and ratios.
\nStrong persuasion skills, including the ability to sell, negotiate, influence opinions, and present convincing arguments.
\nComputer skills, including proficiency in Word, Excel, and PowerPoint.
\nGood understanding of the Zanzibar market environment.<\/p>\n
Qualifications and experience
\nApplicants must meet the following requirements:<\/p>\n
Bachelor\u2019s degree in Economics, Business Administration, Finance, Marketing, Statistics, Research, or related fields.
\nMaster\u2019s degree in business studies will be an added advantage.
\nPostgraduate education in Banking and\/or banking certification will be an added advantage.
\nMinimum of 4 years of experience in Relationship Management, especially managing government and other public sector clients.
\nExperience working in Zanzibar is a must.<\/p>\n
Equal opportunity statement
\nNMB Bank Plc is an Equal Opportunity Employer. The bank is committed to creating a diverse working environment and achieving a gender-balanced workforce.
\nFemale candidates and people living with disabilities are strongly encouraged to apply for this position.
\nImportant notice
\nNMB Bank Plc does not charge any fee in connection with the application or recruitment process. Applicants who receive any solicitation for payment of a fee should disregard it.
\nOnly shortlisted candidates will be contacted.<\/p>\n
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