Assistant Relationship Manager \u2013 Absa Bank Tanzania
\nJob details
\nJob title:\u00a0Assistant Relationship ManagerOrganization:\u00a0Absa Bank TanzaniaLocation:\u00a0Absa House \u2013 ABTEmployment type:\u00a0Full timePosted:\u00a0TodayApplication deadline:\u00a0May 23, 2026Time left to apply:\u00a04 daysJob requisition ID:\u00a0R-15987088
\nAbout Absa
\nEmpowering Africa\u2019s tomorrow, together\u2026 one story at a time.
\nWith over 100 years of rich history, Absa is strongly positioned as a local bank with regional and international expertise. A career with Absa offers the opportunity to be part of an exciting growth journey, helping to reset the future and shape the destiny of a proudly African group.
\nMy Career Development Portal
\nWherever you are in your career, Absa is here for you. Design your future. Discover leading-edge guidance, tools, and support to unlock your potential.<\/p>\n
Job summary
\nThe Assistant Relationship Manager will support the Relationship Manager in delivering the full-year short-term plan, including revenue and balance sheet growth across assets and liabilities.
\nThe role also involves active use of Salesforce for pipeline management and call report logging, supporting client engagement, improving service delivery, managing client surveys and complaints, and helping Absa become the preferred banking partner for clients.
\nKey responsibilities<\/p>\n
Support the Relationship Manager to deliver full-year targets, including revenue, assets, and liabilities.
\nActively use Salesforce for pipeline tracking and call report logging.
\nSupport client engagement and service delivery to strengthen client relationships.
\nManage client surveys and complaints effectively.
\nContribute to income growth, liability growth, client onboarding, credit processes, and risk control.<\/p>\n
Job description
\nCompany responsibilities \u2013 60%
\nThe Assistant Relationship Manager will support business growth, income management, client utilization of banking channels, and portfolio performance.
\nDigital channel uptake and utilization<\/p>\n
Drive client uptake and utilization of digital channels, including:<\/p>\n
AAO
\nGePG
\nBulk mobile disbursements
\nOther relevant digital banking channels<\/p>\n
Income opportunities and pipeline management<\/p>\n
Identify income opportunities through service engagements.
\nMonitor the sales pipeline on Salesforce.
\nConduct qualitative analysis of MYMI data for income management, including:<\/p>\n
Drops in income
\nAccount dormancy
\nDecrease in transaction volumes
\nIncome leakage
\nCorrect implementation of pricing<\/p>\n
Liabilities growth<\/p>\n
Support the Relationship Manager in driving liabilities growth.
\nIncrease focus on higher-yield local currency and foreign currency CASA balances.<\/p>\n
Cross-selling and upselling
\nCross-sell and upsell banking products and services to existing clients, including:<\/p>\n
Clients not using their facilities.
\nClients not using electronic banking payments and collections.
\nClients who have opened accounts but are not actively using them, including dormant accounts and new-to-bank clients.<\/p>\n
Primary banker mandate<\/p>\n
Support the Relationship Manager in winning primary banker mandates.
\nEmpower colleagues to take ownership and deliver quick turnaround times.
\nEnsure quality service delivery and work to reduce incidents, queries, and complaints.<\/p>\n
Shadow revenue monitoring
\nMonitor shadow revenue targets in areas such as:<\/p>\n
Foreign exchange
\nCard acquiring
\nOther retail and business banking income streams<\/p>\n
Excess management<\/p>\n
Manage excesses with clients and identify appropriate solutions after analysis.
\nAddress excesses proactively through the credit review process or similar mechanisms.
\nEnsure excess management actions are completed by 10:00 a.m.
\nManage settlement limits to support business-as-usual efficiencies.
\nClose dormant accounts where required.
\nProvide excess management responses.
\nIdentify trends and use them in discussions with Credit.<\/p>\n
Compliance and documentation<\/p>\n
Adhere to the clean desk policy.
\nComply with the Chinese wall and confidentiality policies.
\nEnsure client drawdown, repayment, and security maintenance documents are submitted on time to RCU for processing, except for LC requests.
\nPrepare and submit relevant documents to auditors for reviews and medium-risk reviews.<\/p>\n
Client and customer responsibilities \u2013 30%
\nThe role requires strong client engagement, high-quality service delivery, proper documentation, and end-to-end support across onboarding, credit, account maintenance, and complaint management.
\nClient engagement<\/p>\n
Ensure client engagement sessions are conducted at a high standard.
\nEngage clients through:<\/p>\n
Face-to-face visits
\nTelephone calls
\nMicrosoft Teams
\nVideo conferencing<\/p>\n
Client service planning<\/p>\n
Client service engagements must be properly planned with clear agenda items and deliverables.<\/p>\n
Provide a call report for each client service engagement.
\nDocument each engagement in Salesforce.
\nEnsure engagements include relevant Assistant Relationship Manager focus areas.<\/p>\n
Key Assistant Relationship Manager focus areas
\nClient engagements should cover any of the following five focus areas:<\/p>\n
Client onboarding
\nCredit
\nProduct collaboration
\nSecurity management
\nIncome management<\/p>\n
Annual client engagement schedule<\/p>\n
Provide and commit to a schedule of clients to be engaged during the year.<\/p>\n
Credit process ownership<\/p>\n
Take ownership of the credit process from credit approval stage to drawdown.
\nFollow up with RCU to ensure conditions precedent are completed on time.
\nEnsure drawdown is achieved within the required service-level agreement.<\/p>\n
Account opening and maintenance
\nPerform the maker role in the account opening and maintenance process, including:<\/p>\n
Completing KYC documents gathered from clients.
\nVetting customer mandates.
\nCompleting input forms.
\nConducting customer screening.
\nScanning documents in Sybrin.
\nCapturing data on e-box.<\/p>\n
Securities maintenance<\/p>\n
Provide post-sanctioning support for securities maintenance.<\/p>\n
Client call targets<\/p>\n
Achieve a minimum of six face-to-face client calls per month.
\nEnsure all calls are captured in Salesforce.
\nEnsure 50% of the calls are conducted with the Relationship Manager or a product partner.<\/p>\n
Client onboarding support<\/p>\n
Support the Relationship Manager to achieve five new-to-bank clients per Relationship Manager through account opening.<\/p>\n
Complaint management<\/p>\n
Proactively respond to, manage, and resolve client complaints.
\nTake ownership of complaints and deliver quick turnaround times.
\nMaintain quality service and reduce the number of incidents, queries, and complaints.<\/p>\n
Client migration<\/p>\n
Monitor the migration of clients after approval.
\nEnsure the correct process has been followed.
\nSupport a positive client experience during the transition.<\/p>\n
Service engagement evidence
\nUse service engagement evidence from:<\/p>\n
2025 client survey
\nComplaints management report<\/p>\n
People responsibilities \u2013 5%
\nThe Assistant Relationship Manager is expected to take ownership of career development, collaborate effectively with stakeholders, and contribute to the corporate banking business.
\nKey people responsibilities<\/p>\n
Own career development conversations with the line manager.
\nSeek mentorship.
\nManage internal and external stakeholders through effective collaboration, including:<\/p>\n
Product partners
\nCredit teams
\nSenior management<\/p>\n
Own and drive the corporate banking business on the designated portfolio through team collaboration.
\nActively participate in local or regional pipeline calls where applicable.
\nLive the Absa values.
\nExecute the training plan.
\nAttend training in areas of personal development and leadership.
\nProvide weekly business insights to the Corporate department.<\/p>\n
Risk and control objectives \u2013 5%
\nThe role requires strict adherence to Absa Bank Tanzania policies, regulatory expectations, and internal risk management standards.
\nKey risk and control responsibilities<\/p>\n
Adhere to Absa Bank Tanzania policies and procedures applicable to the role.
\nDemonstrate sound judgement and responsible risk management.
\nTake responsibility for:<\/p>\n
Financial crime risk
\nCompliance risk
\nRegulatory risk<\/p>\n
Ensure there are no overdue issues from audit or any other risk and control reviews.
\nPrepare and submit covenant testing, annual reviews, and interim reviews on time.
\nAdhere to the RDARR policy, standards, and framework.
\nComply with risk management practices and behaviours as they apply to RDARR.
\nFulfil responsibilities as a Data Steward and Process Steward.
\nComplete all mandatory training before the deadline.<\/p>\n
Education requirements
\nRequired qualification<\/p>\n
National Diplomas and Advanced Certificates in Business, Commerce, and Management Studies.<\/p>\n
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