Job Description<\/p>\n
The Direct Sales Agent (DSA) responsible for driving customer acquisition, onboarding, and revenue growth through direct engagement with prospective clients. The role involves promoting bank products and services, developing customer relationships, and achieving assigned sales targets.<\/p>\n
Qualifications<\/p>\n
Type of Qualification: First Degree
\nField of Study:\u00a0Business Administration, Accounting, Finance or related field.
\nKey Responsibilities<\/p>\n
Actively source, engage, and acquire new customers through field visits, referrals, and networking.
\nPromote and sell the bank\u2019s products and services (e.g., accounts, loans, deposits, insurance, cards, etc)
\nConduct product presentations, explain features and benefits, and address customer queries.
\nEnsure completion of account opening forms and documentation in compliance with KYC and regulatory requirements.
\nAchieve daily, weekly, and monthly sales targets as assigned.
\nProvide regular feedback on customer needs, market trends, and competitor activities.
\nMaintain strong relationships with customers for retention and cross-selling opportunities.
\nRepresent the bank professionally in all customer interactions.
\nDevelop business opportunities by following up leads generated.
\nConduct cold calling in a planned manner, focusing on potential high value prospects.
\nProactively identify and follow-up on new business in order to increase market share.
\nMarket and provide information on the Personal Banking product to customers.
\nFollow-up on sales to ensure that customer needs have been met.
\nProvide additional information to ensure support on the products and identify problems.
\nSuccessfully hand over customer relationships to the Personal Banker, Branch Manager and business development managers under employee value banking (EVB).
\nEnsure that all service level agreements are complied and keep abreast of changes in this regard.
\nAttend to all enquiries that may arise from the client, Credit or at Branch level.
\nConduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with guidelines and product requirements<\/p>\n
Behavioural Competencies:<\/p>\n
Articulating Information
\nChecking Things
\nDocumenting Facts
\nExamining Information
\nFollowing Procedures
\nInteracting with People
\nMeeting Timescales
\nProducing Output
\nTaking Action
\nTeam Working
\nThinking Positively
\nUpholding Standards<\/p>\n
Technical Competencies:<\/p>\n
Bookkeeping
\nData Management (Administration)
\nReconciling Financial Records
\nRecords and Archive Management
\nWritten Communication<\/p>\n
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