Senior Manager; Groups and Digital Loans (1 Position(s))
\nJob Location :
\nHead Office, Hq
\nJob Purpose:
\nTo lead the strategy, growth, and performance of group accounts and digital lending products across the retail banking ecosystem. The role owns the end-to-end lifecycle of group accounts and micro loans.
\nMain Responsibilities:
\nDevelop and execute the strategy, roadmap, and annual business plan for groups and digital loans in line with objectives.
\nDesign and enhance group account and digital micro loan products.
\nDrive growth in customer acquisition, activation, repeat usage, portfolio penetration, and retention across targeted customer segments.
\nDefine and refine pricing, eligibility rules, repayment structures, and customer journeys to balance customer value, accessibility, and portfolio profitability.
\nDevelop and optimize scorecards, segmentation models, decisioning logic, and line management strategies using customer, transaction, and behavioral data.
\nLead initiatives to improve responsible lending, affordability assessment, customer education, financial wellness outcomes, and fair treatment of customers.
\nMonitor product and portfolio performance using commercial, risk, and operational KPIs, and take timely corrective action to improve growth, quality, and profitability.
\nDrive collections and recoveries strategies in collaboration with internal and external partners to contain delinquency, minimize write-offs, and improve cash recoveries.
\nPrepare business cases, forecasts, management reports, and portfolio reviews with actionable recommendations for senior leadership.
\nEnsure compliance with internal policies, credit risk standards, regulatory requirements, and audit expectations across all products and partnerships.
\nLead, coach, and develop a high-performing team, while fostering strong cross-functional collaboration and execution discipline.
\nKnowledge and Skills:
\nKnowledge of applicable regulations relating to digital lending, savings, consumer protection, KYC, AML, and financial services operations.
\nStrategic thinking and commercial acumen
\nStrong understanding of digital credit and savings ecosystems
\nPortfolio analytics and financial modeling
\nCredit risk and collections management
\nCustomer-centric product design
\nPartnership and stakeholder management
\nData-driven decision-making
\nExecution discipline and results orientation
\nLeadership and team development
\nRegulatory and compliance awareness
\nStrong communication and presentation skills
\nQualifications and Experience:
\nBachelor\u2019s degree in Finance, Economics, Business, Banking, Statistics, Actuarial Science, Information Systems, or related field.
\nMaster\u2019s degree or relevant professional qualification is an added advantage.
\nAt least 5 years of relevant experience in digital financial services, mobile money, banking, fintech, lending, savings, or portfolio management.
\nProven experience in digital credit, credit portfolio management, savings products, product management, or financial services business leadership.
\nStrong understanding of lending economics, portfolio management, collections, credit risk, pricing, financial analysis, and banking performance drivers.
\nExperience working with cross-functional teams across product, risk, data analytics, technology, operations, finance, legal, compliance, and commercial functions.
\nDemonstrated success in strategy development, product growth, portfolio optimization, stakeholder management, and execution at scale.
\nStrong analytical and quantitative skills, with the ability to interpret portfolio trends and translate insights into commercial and risk actions.
\nNMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
\nFemale candidates and people living with disabilities are strongly encouraged to apply for this position.<\/p>\n
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
\nOnly shortlisted candidates will be contacted.
\nJob opening date : 20-May-2026
\nJob closing date : 03-Jun-2026
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