NEW VACANCYLet\u2019s grow together, become part of our team!Quality Performance Engineer
\nWe are looking for a Quality Performance Engineer with a University degree in Telecommunications or an equivalent course, and at least 1.5 years of experience in the telecommunication industry, especially in optimizations and customer management.
\nCORE RESPONSIBILITIES<\/p>\n
Align with TCRA & UCSAF Zonal teams for QOS, issue resolutions, and jointly conduct external interference visits.
\nPerform analysis through CSW\/ Meta Enterprise Centre and prepare Zonal Performance Reports for regulatory entities, including UCSAF and TCRA.
\nSupport the technology department by understanding its customers, their needs, and expectations through Zonal market visits.
\nHandle all customer complaints brought in by TCRA, UCSAF, and other regulatory bodies.
\nInterface with NOC to ensure that all received complaints are worked on by responsible teams, and resolutions and feedback are provided timely.
\nSupport Quality teams in the regions and work closely with the customer service team on VOC and NPS Reports follow-up and resolutions.
\nEnsure the Network availability target is attained and maintained.<\/p>\n
COMPETENCIES<\/p>\n
Excellent oral and written communication skills.
\nDemonstrated stable and proven planning skills.
\nIndependent with a good work attitude and high level of integrity.
\nStrong customer management and communication skills.<\/p>\n
We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.
\nRemote work opportunities
\nOnly shortlisted applicants will be contacted. Female candidates are encouraged to apply!
\nApply before March 09, 2025.
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