Camp Manager – Liuwa Camp at African Parks Network

Job Description

Position title     Camp Manager – Liuwa Camp
Reporting to      Tourism Manager
Contract Type    Full Time
Location             Liuwa Plain National Park (LPNP)
Organization       African Parks

Job Overview
The Camp Manager will be responsible for the overall management, performance, and operations of the camp, ensuring delivery of an exceptional guest experience, strong team leadership, effective financial control, and full compliance with African Parks standards and conservation principles.
Duties and responsibilities:
Camp Operations & Guest Experience

Oversee the day-to-day running of the camp, ensuring smooth and efficient operations
Ensure exceptional guest experience from arrival to departure
Host and engage with guests, maintaining a balance between service and privacy
Handle and resolve guest complaints promptly and professionally
Ensure high standards of cleanliness, presentation, and service across the camp
Oversee guest activities and ensure coordination with guiding and operations teams

Staff Management & Leadership

Lead, manage, and motivate all camp staff
Allocate duties and supervise performance across departments (housekeeping, kitchen, guiding support, etc.)
Ensure staff adherence to policies, SOPs, and safety standards
Identify training needs and support staff development
Promote a positive team culture aligned with African Parks values

Financial & Stock Control

Manage camp budgets and ensure cost control
Oversee procurement, stock management, and inventory systems
Implement controls to minimize wastage, theft, and misuse of resources
Ensure accurate record keeping and reporting

Maintenance & Logistics

Oversee camp maintenance and infrastructure upkeep
Ensure all camp equipment, vehicles, and systems are functional and well maintained
Coordinate repairs and maintenance in a timely manner
Manage logistics related to supplies, fuel, and camp operations

Health, Safety & Security

Ensure the safety and security of guests, staff, and camp property
Implement and monitor safety procedures, including night security (e.g. scout escorts)
Ensure compliance with health and safety standards
Respond effectively to emergencies

Environmental & Conservation Responsibility

Ensure camp operations align with conservation and environmental guidelines
Promote eco-friendly practices including waste management and responsible resource use
Ensure respect for wildlife and surrounding ecosystems
Support conservation messaging to guests

Reporting & Administration

Prepare and submit regular operational reports
Maintain proper documentation of camp activities, stock, and incidents
Liaise with Park Management and other departments
Ensure compliance with internal policies and procedures

Key Relationships

Tourism Manager
Park Manager and Park Management Unit (PMU)
Operations, Finance, and HR Teams
External suppliers and service providers

Competencies & Attributes

Practical, hands-on, and adaptable
Strong leadership and accountability
Professional with a positive attitude and sense of initiative
Ability to work under pressure in remote environments
Strong interpersonal and cultural awareness
Results-oriented with attention to detail

Minimum Requirements

Minimum 5 years’ experience in managing a safari camp or similar hospitality environment
Experience working in remote locations
Strong leadership and people management skills
Excellent planning and organizational skills
Financial management and stock control experience
Strong problem-solving ability and initiative
Good communication and interpersonal skills
Computer literate
Fluent in English (Lozi will be an added advantage)

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