UBA
United Bank for Africa
JOB OPPORTUNITY
Customer Service Officer
Department/Unit: Operations
Location: Kasumbalesa
Reporting Relationships
Functionally reports into: Customer Service Manager
Administratively reports to: Same as above
Supervises: Nil
Job objective(s)
To ensure quality customer service delivery and assist in cross-selling UBA group product and services.
Duties & Responsibilities
Ensure proper management of the customer service desk.
Handle all enquiries and relate directly with customers.
Assists to cross sell bank’s products and services.
Timely account opening and issuance of welcome pack to customers.
Ensure that banking hall is clean at all times and well stocked
Key Performance Indicators
Customer delivery service index.
Turn around time in serving customers.
Number of products and services sold.
Volume of transactions against Budget number.
Customer complaints/compliments
REQUIRED EDUCATION QUALIFICATIONS
Minimum of a first degree in a business related field from a recognized University with at least a Credit or better.
Grade Twelve Certificate with at least Five (05) Credits of better, including Mathematics and English
ZAQA verified certificates
Previous Work Experience Requirements
Minimum experience – 1-3 years relevant experience
Key Competency List:
Knowledge
Banking operations, policies and procedures
Banking products/services
Major Zambian languages
Skills/Competencies
Professional disposition: Possess IT appreciation & application skills. Information Sourcing & Processing Skills. Ability to pay attention to detail & Customer Service orientation
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To apply for this job please visit ubagroup.com.