Hr Manager at Msport Tech Limited

Job Title: Human Resources (HR) Manager
Location: Zambia
Reports To: Managing Director / CEO / Country Manager
Job Summary
The HR Manager is responsible for developing and implementing HR strategies and initiatives aligned with the overall business objectives. The role ensures compliance with Zambian labour laws, manages employee relations, and oversees all HR functions including recruitment, performance management, training, compensation, and administration.
Key Responsibilities
1. HR Strategy & Policy Implementation

Develop and implement HR strategies aligned with organizational goals
Design and enforce HR policies and procedures in compliance with Zambian labour regulations
Advise management on HR best practices and organizational development

2. Recruitment & Talent Management

Manage end-to-end recruitment and selection processes
Develop job descriptions and person specifications
Implement onboarding and induction programs
Build talent pipelines and succession plans

3. Employee Relations & Engagement

Act as the primary point of contact for employee relations matters
Handle disciplinary procedures, grievances, and conflict resolution
Promote a positive workplace culture and employee engagement initiatives

4. Performance Management

Develop and manage performance appraisal systems
Support managers in performance improvement processes
Align employee performance with organizational objectives

5. Learning & Development

Identify training needs and coordinate staff development programs
Design and implement capacity-building initiatives
Monitor effectiveness of training programs

6. Compensation & Benefits

Oversee payroll coordination and benefits administration
Ensure competitive and equitable compensation structures
Manage employee benefits such as pensions, medical insurance, and leave

7. Compliance & Legal

Ensure full compliance with Zambian labour laws and statutory requirements
Manage contracts, employee records, and HR documentation
Liaise with government bodies (e.g., labour office, NAPSA, NHIMA)

8. HR Administration & Reporting

Maintain accurate employee records and HR systems
Prepare HR reports and analytics for management decision-making
Oversee general HR and administrative functions

Key Requirements
Education

Bachelor’s degree in Human Resource Management, Business Administration, or related field
Professional certification (e.g., ZIHRM membership) is an added advantage

Experience

Minimum of 5–8 years HR experience, with at least 2–3 years in a managerial role
Experience in handling labour relations and compliance in Zambia

Skills & Competencies

Strong knowledge of Zambian labour laws and HR best practices
Excellent leadership and people management skills
Strong interpersonal and communication skills
Conflict resolution and negotiation skills
High level of integrity and confidentiality
Proficiency in HR software and Microsoft Office

Key Performance Indicators (KPIs)

Employee retention rate
Time-to-fill vacancies
Employee satisfaction/engagement levels
Compliance with labour laws and audit outcomes
Training effectiveness and development metrics

Working Conditions

Standard office environment
May require occasional travel

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