Operational Assurance Engineer at infratel

INF 5 – Operational Assurance Engineer (1)
Employment Type: Permanent & Pensionable
Location: Lusaka Province
Closing Date: April 06, 2026

Job Description
Responsible for end-to-end oversight of TowerCo network operations, ensuring high availability, proactive monitoring, and stringent operational compliance across the tower infrastructure.
The role provides advanced surveillance, incident leadership, root cause analysis, performance analytics, and operational governance to guarantee service excellence for MNOs and enterprise customers. The position ensures TowerCo assets perform optimally, SLAs are met, and operational risks are identified and mitigated.
Key Responsibilities
Risk Management

Ensures all network risk areas are identified from Incidentreports analysed
Managed Service provider SLA Management and engagement
End to end Crisis management with root cause reports derivedand recommendations made Lead the identification of all Network and Operationalrisk areas
Develop and enforce risk management activities and Processes
Detect abnormal patterns (fuel theft, battery degradation,excessive generator runtime) and initiate mitigation actions.
Manage all service provider SLAs and other engagements (ISP,Managed Services, MNOs, etc)

Analysis

Ensure and support all first level analysis and escalationof rising trends, repetitive incidents and/or early warning alarms

Governance, Reporting & Analytics

Produce high quality operational reports (SLA performance,site availability, MTTR, MTBF, incident trends).
Maintain accurate incident documentation and surveillancedashboards.
Lead operational audits and service quality reviews withinternal and external stakeholders (MNO partners, vendors, O&M partners).

Network Audits

Carry out quarterly physical auditing of towerinfrastructure operations and make recommendations

Change, Configuration & Process Control

Ensure adherence to change management policies for alltower/site modifications.
Validate RFT (Ready for Test) and RFS (Ready for Service)checks after significant changes.
Maintain configuration accuracy of monitored assets withinmonitoring tools

Tools Support

Ensure all operational tool requirements are fully supported– Availability, Functionality

Minimum Qualifications

Degree in Electrical & Electronics Engineering or arelated field
Valid Driver’s License
Member of EIZ with a valid Practicing Certificate

Key Competencies and Skills

Strong background in surveillance,operational assurance, or network operations
Experience with energy and siteinfrastructure monitoring tools (e.g., RMS & NMS)
Experienced in developing andleading operation teams within a network context
Proven involvement in incidentmanagement and SLA governance.
Familiarity with towerinfrastructure: power systems, hybrid/solar systems, security systems,transmission, and cooling.
Broad knowledge of best practicestandards and processes
Fully proficient with operationprocesses and SLAs development
Able to work effectively at alllevels in an organisation
Ability to carry out E2Emanagement of trouble tickets
Must be a team leader and able towork collaboratively with and through others
Ability to establish and maintainstrong relationships
Exceptional communication skills –both written and verbal
Proficient with MS reporting tools–  PPT and Word
Solid RCA and problem-solvingmethodology.
Understanding of ITIL processes(Incident, Change, Problem Management).
Intermediate proficiency in dataanalysis tools, and reporting dashboards e.g. Excel
Proficiency in NMS/EMS/RMSmonitoring platforms.
Strong understanding of telecompower systems (DGs, rectifiers, battery banks, hybrids).
Knowledge of passiveinfrastructure standards and site operations.
Ability to analyse KPIs andgenerate insights.
Strong analytical and diagnosticability.
Excellent communication andstakeholder management skills.
High attention to detail andoperational discipline.
Leadership and mentoringcapability.
Ability to work under pressure andmanage complex incidents.
Proactiveness and continuousimprovement mindset.

Years of Experience Required

Minimum of 3 years in Telecommunications, preferably inTowerCo or MNO NOC environment

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