Restaurant Manager at Restaurant Pub and Grill

Job Title: Restaurant Manager
Location: Lusaka, Lusaka Province
Employment Type: Full-Time
Salary: Competitive
About Us:
Our Restaurant and Bar is a vibrant and contemporary hospitality destination offering a unique fusion of culinary excellence and an energetic bar atmosphere.  With a focus on outstanding service, innovative cuisine, and a dynamic dining experience, we have established ourselves as a local favourite for both casual diners and special occasions. We pride ourselves on our welcoming environment, passionate team, and commitment to quality in everything we do
The Role:
We are seeking an experienced and enthusiastic Restaurant Manager to lead our front-of-house operations and ensure exceptional guest experiences. This is a key leadership role responsible for overseeing daily operations, managing staff, and upholding our brand standards in a fast-paced, customer-focused environment.
Key Responsibilities:

Oversee the daily operations of the restaurant and bar, ensuring smooth and efficient service.
Lead, train, and motivate front-of-house staff to deliver high levels of customer service.
Manage reservations, guest relations, and customer feedback professionally and efficiently.
Monitor inventory, ordering, and supplier relationships to ensure cost-effective procurement.
Enforce compliance with health, safety, and licensing regulations.
Work collaboratively with kitchen and bar teams to maintain service quality and consistency.
Manage budgets, set sales targets, and drive performance improvements.
Create and manage staff schedules to optimize team coverage and efficiency.

Experience & Education:

A minimum of 3-5 years’ experience in a restaurant or hospitality management role, ideally in a high-volume or upscale dining and bar setting.
Demonstrated success in team leadership, operational management, and customer service excellence.
Strong financial acumen with experience in budgeting, stock control, and performance metrics.
A diploma or degree in Hospitality Management, Business Administration, or a related field is strongly preferred.
Relevant certifications in food safety, first aid, or responsible alcohol service are advantageous.

About You:

A confident, hands-on leader with a passion for hospitality and customer satisfaction.
Excellent interpersonal and communication skills with the ability to build rapport with staff and guests.
Organised, detail-oriented, and able to multitask effectively in a dynamic environment.
Flexible availability, including evenings, weekends, and public holidays.
A positive attitude, problem-solving mindset, and a genuine desire to contribute to the success of the business

Sharing is Caring! Click on the Icons Below and Share