Action Against Hunger
Description
Organizational Background
Action Against Hunger leads the global movement to end hunger. We innovate solutions, advocate for change, and reach 24 million people annually with proven hunger prevention and treatment programs. As a nonprofit that works across 50 countries, our 8,300 dedicated staff members partner with communities to address the root causes of hunger, including climate change, conflict, inequity, and emergencies. We strive to create a world free from hunger for everyone and for good.
Action Against Hunger USA is part of the Action Against Hunger International network. As an independent NGO, Action Against Hunger USA currently manages operations in eight countries: Kenya, South Sudan, Somalia, Tanzania, Uganda, Ethiopia, Zambia, and Haiti. Action Against Hunger-USA has over $100 million in programs and approximately 1,800 permanent staff based in New York City, Washington D.C., Nairobi, and country offices. Additional growth is anticipated.
We have been present in Zambia since 2021 working in both humanitarian and development contexts to build resilience and protect lives and livelihoods.
Job Summary
The Senior MEAL officer is a senior technical role responsible for providing expert guidance, quality assurance, and strategic oversight of all MEAL activities for the ECHO project in Mantapala Refugee Settlement. Unlike an officer role focused on day-to-day implementation, the officer leads system design, advanced data analysis, capacity building of MEAL and program staff, and strategic learning. The officer ensures that MEAL systems meet ECHO compliance standards, generate high-quality evidence, and drive adaptive management. This role also provides technical support to the Crisis Modifier mechanism and leads high-level reporting, evaluations, and learning agendas.
Role Purpose
To provide technical leadership in MEAL for the ECHO project, ensuring that data is not only collected and reported but actively used to improve program quality, demonstrate impact, and uphold accountability. The Senior MEAL officer will bridge the gap between data and decision-making, mentor MEAL and program staff, lead complex evaluations, and ensure that learning is systematically integrated into project adaptation. This role exists to make sure that every indicator, every feedback form, and every lesson learned translates into better outcomes for refugees and host communities.
ENGAGEMENT & WORKING RELATIONSHIPS
Internal:
Reports to MEAL Manager
Supervises and mentors MEAL Officers and Enumerators
Works closely with Project Manager, Health & Nutrition Coordinator, WASH Coordinator, Cash & Livelihoods Coordinator
Collaborates with the Accountability and Safeguarding leads
Advises senior management on MEAL strategy and findings
External:
Engages with ECHO technical monitors (as required)
Coordinates with partner INGOs and UN agencies (UNHCR, WFP) on MEAL harmonization
Represents Action Against Hunger in sector MEAL working groups
Liaises with Mantapala camp management, health facility staff, and community leaders
Manages external evaluators or consultants when applicable
KEY RESPONSIBILITIES
KEY RESPONSIBILITIES
1. MEAL System Strategy & Design
Lead the design and continuous refinement of the project MEAL system, including the MEAL Plan, Indicator Tracking Table (ITT), and data flow architecture
Ensure alignment with ECHO compliance requirements, Core Humanitarian Standards (CHS), and organizational MEAL guidelines
Design context-appropriate, inclusive, and gender-sensitive data collection tools and methodologies
Lead the selection and implementation of digital data systems (Kobo Toolbox, ODK, CommCare, Power BI)
2. Advanced Data Management & Analysis
Oversee the maintenance of project databases and ensure data integrity, security, and ethical management
Lead quantitative and qualitative data analysis, including statistical analysis (SPSS/STATA/R) and thematic analysis
Develop advanced dashboards and visualizations for internal and external stakeholders
Conduct trend analysis, correlation analysis, and predictive modeling where relevant
Lead Data Quality Assessments (DQAs) and ensure rigorous quality assurance across all MEAL activities
3. Monitoring & Evaluation Leadership
Oversee all project monitoring activities: baseline, midline, endline, post-distribution monitoring (PDM), and rapid assessments
Lead complex evaluations, including outcome and impact evaluations
Design and implement the project’s Learning Agenda in collaboration with program teams
Lead the Crisis Modifier monitoring system, including early warning indicators and trigger tracking
4. Reporting & Strategic Learning
Lead the MEAL input into high-quality donor reports, SitReps, and internal strategic reports
Produce learning products: learning briefs, case studies, success stories, and research summaries
Facilitate After-Action Reviews (AARs), real-time reviews, and strategic reflection sessions
Ensure that learning is systematically documented and actively used to adapt programming
5. Accountability to Affected Populations (AAP) – Strategic Oversight
Provide technical guidance to strengthen community feedback and complaints response mechanisms (CRM)
Ensure CRM data is analyzed and used for program adaptation at the strategic level
Lead the integration of AAP across all project sectors
Promote safe, inclusive, and accessible feedback channels, with special attention to vulnerable groups
6. Capacity Building & Mentorship
Train and mentor MEAL Officers, program staff, and partners on:
Advanced MEAL concepts (impact evaluation, sampling, statistical analysis)
Digital data collection and management
Ethical data management, safeguarding, and PSEA
Data use for decision-making and adaptive management
Build a culture of evidence-based, accountable programming across the project team
7. Emergency Preparedness & Crisis Modifier Technical Support
Lead the technical design of early warning monitoring systems and trigger indicators
Ensure MEAL systems are ready for rapid emergency scale-up within 3–14 days of a shock
Contribute to rapid needs assessments during emergencies
Requirements
QUALIFICATIONS AND EXPERIENCE
Education
Bachelor’s degree in Monitoring & Evaluation, Public Health, Statistics, Development Studies, Social Sciences, or related field
Master’s degree in Monitoring & Evaluation, Public Health, Statistics, Demography, Development Economics, Social Sciences, or a related field will be an added advantage
Specialized training in M&E, impact evaluation, or data science = strong advantage
Experience
Minimum 5–7 years of progressive MEAL experience in humanitarian or development settings
Proven experience with ECHO-funded projects and understanding of ECHO compliance and reporting requirements
Demonstrated experience in health, nutrition (CMAM), WASH, or cash-based interventions
Experience working in refugee or displacement contexts is highly desirable
Proven experience leading baseline/endline evaluations, impact evaluations, and complex data analysis
Experience with digital MEAL systems at a technical design level
Technical Skills
Expert knowledge of MEAL frameworks, CHS, and humanitarian accountability standards
Advanced statistical analysis skills (SPSS, STATA, R, or equivalent)
Proficiency in data visualization tools (Power BI, Tableau, or similar)
Strong experience with digital data collection platforms (Kobo Toolbox, ODK, CommCare)
Experience with geographic information systems (GIS) for MEAL is an asset
Competencies
Strategic thinking and ability to translate data into program recommendations
Excellent analytical and report writing skills (donor-ready quality)
Strong mentoring and capacity-building skills
Ability to work independently in remote, resource-constrained, high-pressure environments
Strong interpersonal and cross-cultural communication skills
Fluency in English (excellent written and spoken)
Working knowledge of other local languages is an asset
Desirable Attributes
Prior experience with Action Against Hunger or similar INGO
Experience with Crisis Modifier or shock-responsive programming
· Active membership with ZAMEA (Zambia Monitoring and Evaluation Association)
Demonstrated commitment to:
Gender equality
Protection mainstreaming
Ethical data management and safeguarding
Localization and participatory methods
Benefits
Action Against Hunger – USA provides all staff with an attractive salary and benefits package . We provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, gender, ancestry, sexual orientation, national origin, age, handicap, disability, marital status or as a veteran. Action Against Hunger- USA complies with applicable laws governing non discrimination in employment
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