Brilliance Executive Management
Description:
Job Purpose
The Shop Manager will be responsible for operations of a store and develop and implement the overall store strategy. Managing day-to-day activities, supervising staff, and achieving sales targets while delivering a high-quality customer experience. The ideal candidate will have strong leadership skills, retail knowledge, and a hands-on management style.
Resume building
Summary of Key Responsibilities:
Identify process bottlenecks and suggest solutions in a timely manner
Supervise daily shop operations and ensure smooth workflow
Lead, train, and motivate staff to meet performance goals
Monitor sales and profitability, and implement strategies to boost performance
Ensure excellent customer service and resolve customer complaints
Manage stock levels, orders, and inventory control
Maintain store cleanliness, organization, and merchandising standards
Prepare sales reports and communicate performance to upper management
Required Skills and Competencies
Good communication skills
Excellent customer service skills
Strong leadership and team management skills
Problem-solving and decision-making capabilities
Time management and multitasking skills
Primary Areas of Accountability:
Qualifications and Experience
Advance Certificate or Diploma in Marketing, Business Administration or any Commercial field.
Must have a minimum of 3+ years of experience managing a retail store/shop (agro, FMCG, or hardware will be ideal)
Proven ability to drive sales and manage performance
Knowledge of inventory management and point-of-sale systems
QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION
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To apply for this job please visit bemconsult.com.