Tech Operations Manager at AB InBev Africa

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

The key purpose as a Tech Operations Manager, you will be at the forefront of our Tech Strategy, ensuring seamless integration and functionality of our systems. You will lead a local team of IT professionals and collaborate with regional and global counterparts to implement best practices and innovative solutions.
 
Key roles and responsibilities:

Oversee the day-to-day operations of our IT Systems for Zambia. Including hands-on support from time to time
Implement and support IT strategies that align with our business goals
Manage IT projects, ensuring timely completion within budget
Foster a culture of continuous improvement and innovation within the local systems department
Ensure compliance with IT standards, policies, and regulations
Provide leadership and guidance to your team, nurturing talent and encouraging professional growth
Support the Zambia management team to align with technology leads in Africa and Global Tech Teams
Support the execution of local business strategy
Accountable for availability, stability, and performance of core IT services (end‑user, infrastructure, network, applications)
Own and manage major incidents, root cause analysis, and corrective actions
Ensure effective execution of IT service management processes (incident, problem, change)
Act as the single point of accountability for Tech service delivery and operational performance in Zambia

Key attributes and competencies:

Proven track record of managing Tech Operations and managing teams
Strong project management skills and experience with cross-functional collaboration
Excellent communication skills and the ability to engage stakeholders at all levels
Experience with managing Tech suppliers
Strong problem-solving mindset with the ability to make pragmatic decisions
Ability to work independently in an ambiguous environment
Exposure to ERP systems (e.g. SAP, Syspro) in a manufacturing or FMCG environment
Comfortable operating in resource‑constrained and high‑pressure environments
Proven ability to influence without authority in matrixed organisations

 
Minimum requirements:

Bachelor’s degree in Information Technology, Computer Science, or related field
At least 6 to 8 years of experience in Tech management operations, preferably in the CPG industry

 
Additional information:

Band: VI

AB InBev is an equal opportunity employer, and all appointments will be made in-line with AB InBev employment equity plan and talent requirements. The advert has minimum requirements listed. Management reserves the right to use additional/relevant information as criteria for shortlisting. Internal applicants require Line Manager approval. Please note that only shortlisted applicants will be contacted.
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