Tourism Operations Supervisor (Kafue National Park) at African Parks (AP)

Job Reference Number: AP-376
Department: Commercial
Business Unit:
Industry: Travel/Tourism
Job Type: Contract
Positions Available: 1
Salary: Market Related
We are seeking a dynamic and experienced Tourism Operations Supervisor to oversee and coordinate tourism services within Kafue National Park. The successful candidate will ensure high-quality visitor experiences while maintaining strong alignment with conservation objectives and operational standards.
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Job Description
Job Title: Tourism Operations Supervisor
Location: Kafue National Park
Reports To: Tourism Manager
Job Type: Full-Time

Job Summary
The Tourism Operations Supervisor is responsible for the effective coordination and management of all tourism-related services within the park to ensure a safe, high-quality, and memorable visitor experience. The role supports the delivery of conservation-based tourism by maintaining high operational standards, supervising staff, and ensuring compliance with environmental, safety, and organisational requirements.
The position plays a key role in ensuring that all tourism facilities, systems, and services meet international standards of excellence and are aligned with African Parks Network Standard Operating Procedures.
Job Requirements
Key Responsibilities

Coordinate and oversee all tourism operations, facilities, and systems to ensure efficiency and high service standards.
Manage visitor services, including handling inquiries, feedback, and complaints to enhance overall guest satisfaction.
Supervise, mentor, and support staff, including scheduling, recruitment, training, and performance management in line with organisational policies.
Ensure full compliance with health, safety, environmental, and park regulations for staff and visitors.
Monitor the condition of tourism infrastructure, tools, and equipment, ensuring timely maintenance and reporting of faults.
Collect, analyse, and report on operational data to support planning, decision-making, and continuous improvement.
Support marketing initiatives, stakeholder engagement, and the promotion of the park’s tourism products.
Assist in budgeting processes, revenue collection, and maintaining financial accountability within tourism operations.

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Qualifications and Experience

Bachelor’s degree in Tourism Management, Conservation, Environmental Management, Business Administration, or a related field from a reputable and accredited institution.
Minimum of four (4) years’ relevant experience in tourism management, preferably within a protected area or the tourism and hospitality sector.
Demonstrated experience in staff supervision and delivering high standards of customer service.

 
Competencies and Skills

Valid driver’s licence with no restrictions.
Strong computer literacy, including Microsoft Office applications and online marketing platforms.
Excellent interpersonal and communication skills, with the ability to build and maintain strong stakeholder relationships.
Proven leadership and people management capabilities, with experience working in multicultural environments.
Strong problem-solving and decision-making skills.
Excellent organisational and time management abilities, with attention to detail.
Strong report writing and administrative skills.
Good understanding of the tourism sector in Zambia and the Southern African region.
Sound knowledge of sustainable tourism practices and conservation principles.
Fluency in written and spoken English.

 
Working Conditions

The role involves both office-based work and field operations in remote outdoor environments.
Requires flexibility to work weekends, public holidays, and respond to emergencies when necessary.
May involve physically demanding tasks, including travel on rough terrain and exposure to varying weather conditions.

 
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