Tag: job-listing

Company: Zambia National Commercial Bank Plc

Location: LUSAKA

Job Type: FULL_TIME

Apply Before: 2026-07-13

Job Description

Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the CEO’s Division under the Marketing at Head Office – Support Functions:

Role Description

The Product Marketing Assistant will be responsible for coordinating, executing, and monitoring marketing campaigns across all customer segments and platforms. The role ensures that campaigns are deployed efficiently, measured effectively, and optimized using clear performance insights. The Product Marketing Assistant works closely with Digital Marketing and Commercial business units to deliver timely reporting, actionable recommendations, and improved campaign outcomes. The role strengthens the Bank’s goal of delivering customer-focused, data-driven marketing aligned with the “You First” brand promise.
Job Responsibilities:
Campaign Deployment & Execution
· Coordinate and manage end-to-end campaign deployment across digital, ATL, BTL, branch and partner channels.
· Ensure campaigns are delivered, scheduled, and executed accurately and within set timelines.
· Support business units by translating campaign briefs into executable plans.
· Maintain the campaign calendar and ensure alignment across segments and channels.
· Assist with resolving any deployment or scheduling issues, working closely with the Senior Specialist – Digital Banking & Marketing.
Campaign Monitoring, Analytics & Reporting
· Track performance of all campaigns, including digital impressions, reach, CTR, conversion, leads, sales impact and engagement.
· Prepare weekly, monthly, and post-campaign reports for internal stakeholders.
· Build dashboards and trackers to show ongoing performance.
· Analyse data to identify trends, challenges, and opportunities for improvement.
· Provide insights and data-driven recommendations to help segments improve efficiency and return on marketing spend.
· Support business units with tailored reports relevant to their products and customer segments.
Segment & Business Support
· Support Mass Market, Retail Banking, Corporate Banking, Digital Banking and other Commercial Divisions with campaign execution and reporting needs.
· Liaise with product teams to ensure campaign content is correctly positioned and aligned to the segment strategy.
· Provide product teams with regular insights that help shape future marketing interventions.
Digital Marketing Support
· Assist the Digital Banking & Marketing team in optimizing campaigns across social media, email, website, and online banking platforms.
· Ensure digital customer journeys are tested, accurate and effective.
· Monitor digital analytics and recommend ways to improve online performance.
· Ensure all digital assets adhere to compliance and brand standards.
Governance, Compliance & Administration
· Ensure campaign approvals, briefs, creative materials and performance data are accurately documented, approved and archived.
· Maintain strong vendor and agency coordination where applicable.
Any other duties as assigned by superiors.

Requirements

Qualifications & Experience:
· Full Grade 12 Certificate with 5 Credits including English & Mathematics.
· Bachelor’s Degree in Marketing, Business Administration, Communication, Economics, Data Analytics or a related field.
· Additional certification in Digital Marketing, Campaign Analytics or Marketing Automation is an advantage.
· 1 – 2 years’ experience in marketing, digital marketing, campaign execution, reporting or related roles.
· Experience in financial services, telecommunications, or fast-paced consumer industries is preferred.
· Proven experience creating reports, dashboards or campaign performance summaries.
Job Core Competencies:
· Strong understanding of digital marketing platforms and analytics tools.
· Ability to build campaign dashboards, consolidate data and extract insights.
· Knowledge of campaign tracking, performance measurement and reporting.
· Experience with CRM systems, marketing automation and content scheduling tools.
· Familiarity with ATL/BTL production and media processes.
· Excellent communication and presentation skills.
· High attention to detail and strong organisational skills.
· Ability to manage multiple campaigns simultaneously.
· Problem-solving and analytical thinking.
· Strong collaboration skills and ability to work with diverse teams.

Ability to work under pressure and meet deadlines.

Requirements

Qualifications & Experience: · Full Grade 12 Certificate with 5 Credits including English & Mathematics. · Bachelor’s Degree in Marketing, Business Administration, Communication, Economics, Data Analytics or a related field. · Additional certification in Digital Marketing, Campaign Analytics or Marketing Automation is an advantage. · 1 – 2 years’ experience in marketing, digital marketing, campaign execution, reporting or related roles. · Experience in financial services, telecommunications, or fast-paced consumer industries is preferred. · Proven experience creating reports, dashboards or campaign performance summaries. Job Core Competencies: · Strong understanding of digital marketing platforms and analytics tools. · Ability to build campaign dashboards, consolidate data and extract insights. · Knowledge of campaign tracking, performance measurement and reporting. · Experience with CRM systems, marketing automation and content scheduling tools. · Familiarity with ATL/BTL production and media processes. · Excellent communication and presentation skills. · High attention to detail and strong organisational skills. · Ability to manage multiple campaigns simultaneously. · Problem-solving and analytical thinking. · Strong collaboration skills and ability to work with diverse teams. Ability to work under pressure and meet deadlines.

How to Apply

Submit your CV and Application on Company Website : Click Here Closing Date : 25th June , 2026.
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Source: Jobweb Zambia

Company: Zambia National Commercial Bank Plc

Location: LUSAKA

Job Type: FULL_TIME

Apply Before: 2026-07-13

Job Description

Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department at Solwezi Branch:

Role Description

Job Purpose:
This position ensures the role holder acts as the first point of contact for all service issues for the establishment of a relationship managed association between the Bank and the Banking clients through a dedicated preferred banker who also assesses and recommends appropriate products and services offering to clients that come through to the bank.

Requirements

Job Responsibilities:
Under the supervision of the Branch Manager the following are among the Job Key Responsibilities:

Act as first point of contact for all customer service requirements in order to offer a personalized service offering.
Responsible for relationship managing Preferred Banking customers as per prescribed frequency or as need may arise.
Responsible for executing customer contact plans and retaining a record that facilitates tracking fulfillment of client’s needs.
To interact with customers in order to direct them to appropriate points of service through customer triage and to use the interaction as an opportunity to enhance their banking experience.
Accountable for timely execution of client instructions within Service Level Agreements including account opening, loan processing, transfer of funds etc. and confirming these to them to ensure service level agreements are met
Responsible for managing the complaints management process including calling back clients to confirm resolution and logging in complaints tracking system
To ensure customer retention through cross selling, upselling and deep selling by assessing client’s needs and recommending appropriate products to them whilst increasing the Bank’s share of the customer’s wallet size.
Responsible for monthly assessment of segment thresholds and proactively engage clients to execute upgrades or downgrades so that the CVP is aligned to customer’s needs
Responsible for educating digital clients about alternate channels in order to facilitate realization of the Retail strategy in branches
Responsible for liaising with the Preferred Banker on market updates/financial news and informing customers in order to help them make informed financial decisions.
Execute life cycle programs in order to provide a full customer service propositions that deepen client relationships
Proactive client engagement on a regular basis in order to provide timely and personalized banking services.
Keeps up-to-date with in country market and global trends in order to recommend and link clients to appropriate events.
Ensure that the full value chain of the segment proposition is realized for the Bank by cross selling, deep selling and upselling the banks products, collecting the due income, and educating clients on the use of various channels for transactions in order to achieve full value proposition.
Support loan requests by vetting and uploading them on LMS for processing in order to meet client’s needs.
Monitor sales performance against set targets and address any adverse variances on time
Monitor client’s changing requirements and recommend strategies to ensure that the organization’s products and services are fully utilized.
Responsible for keeping the client database up-to-date including mailing address, KYC etc. to facilitate ease of communication to account owners.
Knowledge and understanding of appropriate legislation and regulation affecting banking and customer interaction to ensure all transactions are legal.
Responsible for reporting any identified operational risks on time to the Branch Manager.
Any other operational duties assigned by the supervisor including call backs and batch journal call overs
To ensure attendance of all recommended training/meetings relevant to the role. e.g. Customer Service, Wealth management, Investment options, financial interpretation, Sales meetings, huddles
To share knowledge, experience and best practice with team members in order to ensure that team performance complies with set service standards
Any other responsibilities assigned by management

INTERNAL/EXTERNAL CONTACT

External: Customers, local public officers
Internal: All Divisions

QUALIFICATIONS AND EXPERIENCE
· Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
· Degree in Business/Marketing or relevant field
· At least four (4) years’ work experience in a sales & marketing role
· Understanding of taxation laws and practical experience in application.
· Appreciation of securitization and investment options.
· Ability to profile customers and assess the needs of Private banking clients.
· Understanding of all Zanaco Retail products and account opening, KYC Requirements.
· Understanding of relevant legislation e.g. KYC, Anti – Money laundering, Banking code.
· Ability to read market trends and inform the decision-making process.
· Understanding of people policies and processes
· Demonstrated complaint handling and skills certifications
JOB CORE COMPETENCIES
· Verbal and written communication
· Delighting customers and drive for results
· Networking/Liaison
· Persuading and selling
· Analytical thinking
· Team work
· Customer service orientation
· Problem solving

Requirements

Job Responsibilities: Under the supervision of the Branch Manager the following are among the Job Key Responsibilities : Act as first point of contact for all customer service requirements in order to offer a personalized service offering. Responsible for relationship managing Preferred Banking customers as per prescribed frequency or as need may arise. Responsible for executing customer contact plans and retaining a record that facilitates tracking fulfillment of client’s needs. To interact with customers in order to direct them to appropriate points of service through customer triage and to use the interaction as an opportunity to enhance their banking experience. Accountable for timely execution of client instructions within Service Level Agreements including account opening, loan processing, transfer of funds etc. and confirming these to them to ensure service level agreements are met Responsible for managing the complaints management process including calling back clients to confirm resolution and logging in complaints tracking system To ensure customer retention through cross selling, upselling and deep selling by assessing client’s needs and recommending appropriate products to them whilst increasing the Bank’s share of the customer’s wallet size. Responsible for monthly assessment of segment thresholds and proactively engage clients to execute upgrades or downgrades so that the CVP is aligned to customer’s needs Responsible for educating digital clients about alternate channels in order to facilitate realization of the Retail strategy in branches Responsible for liaising with the Preferred Banker on market updates/financial news and informing customers in order to help them make informed financial decisions. Execute life cycle programs in order to provide a full customer service propositions that deepen client relationships Proactive client engagement on a regular basis in order to provide timely and personalized banking services. Keeps up-to-date with in country market and global trends in order to recommend and link clients to appropriate events. Ensure that the full value chain of the segment proposition is realized for the Bank by cross selling, deep selling and upselling the banks products, collecting the due income, and educating clients on the use of various channels for transactions in order to achieve full value proposition. Support loan requests by vetting and uploading them on LMS for processing in order to meet client’s needs. Monitor sales performance against set targets and address any adverse variances on time Monitor client’s changing requirements and recommend strategies to ensure that the organization’s products and services are fully utilized. Responsible for keeping the client database up-to-date including mailing address, KYC etc. to facilitate ease of communication to account owners. Knowledge and understanding of appropriate legislation and regulation affecting banking and customer interaction to ensure all transactions are legal. Responsible for reporting any identified operational risks on time to the Branch Manager. Any other operational duties assigned by the supervisor including call backs and batch journal call overs To ensure attendance of all recommended training/meetings relevant to the role. e.g. Customer Service, Wealth management, Investment options, financial interpretation, Sales meetings, huddles To share knowledge, experience and best practice with team members in order to ensure that team performance complies with set service standards Any other responsibilities assigned by management INTERNAL/EXTERNAL CONTACT External: Customers, local public officers Internal: All Divisions QUALIFICATIONS AND EXPERIENCE · Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects. · Degree in Business/Marketing or relevant field · At least four (4) years’ work experience in a sales & marketing role · Understanding of taxation laws and practical experience in application. · Appreciation of securitization and investment options. · Ability to profile customers and assess the needs of Private banking clients. · Understanding of all Zanaco Retail products and account opening, KYC Requirements. · Understanding of relevant legislation e.g. KYC, Anti – Money laundering, Banking code. · Ability to read market trends and inform the decision-making process. · Understanding of people policies and processes · Demonstrated complaint handling and skills certifications JOB CORE COMPETENCIES · Verbal and written communication · Delighting customers and drive for results · Networking/Liaison · Persuading and selling · Analytical thinking · Team work · Customer service orientation · Problem solving

How to Apply

Submit your CV and Application on Company Website : Click Here Closing Date : 25th June , 2026.
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Apply Now

Source: Jobweb Zambia

Company: Zambia National Commercial Bank Plc

Location: LUSAKA

Job Type: FULL_TIME

Apply Before: 2026-07-13

Job Description

Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Transactional Banking Department at Kitwe Business Centre:

Role Description

Job Purpose: Responsible for the co-ordination, monitoring, evaluation and support of the implementation process of electronic products and services in Transactional Banking. The role holder will ensure consistency with bank strategy, commitment and goals as well as offer technical product support and training to internal and external customers.
Job Responsibilities:
· Creating, establishing and managing business as usual project plans for deployment of new Transaction Banking services or products
· Manage turnover of product/service sales and support staff upon successful implementation of product/service
· Creating material for training both internal and external end users (Processes, SOPs, Work Instructions, Process Flows)
· Offer post implementation technical support of products/services
· Working in collaboration with internal and external staff in the implementation of electronic product/service projects
· Managing, supporting, and helping internal and external customers in their daily banking needs and problems in relation to technical support, product knowledge and information support
· Monitoring and measuring implemented products/services uptake, utilization, performance and revenue
· To organize and analyze audit data and summarize audit findings for review.
· Coordinate the resolution of audit findings, Governance and Control issues within Transactional Banking
· Convert complex business processes into understandable and easy-to-manage processes and decision points
· Creatively analyze and adapt functional requirements into alignment with any budgetary constraints and emerging technologies
Any other responsibilities or tasks as maybe assigned by management.

Requirements

Qualifications & Experience:
· Full Grade 12 Certificate with 5 Credits including English & Mathematics.
· Bachelor’s Degree in Business, Information Technology or Banking.
· At least 3 – 5 years of experience in banking/commercial experience.
Job Core Competencies:
· Good knowledge of banking systems and processes used by the bank and customers
· Familiarity with international best practices and global trends in the cash management sector
· Technical knowledge in business finance tools, products and methodologies an added advantage
· Knowledge of legal and regulatory issues typical for country banking systems and Knowledge and analytical skills, ability to understand main aspects of a financial institution’s operations an added advantage
· Strong knowledge of Bank products and channels an added advantage
· Communication and presentation skills.
· Analytical skills
· Research skills
· Decision Making and Problem Solving
· Drive for results
· Customer Service Orientation
· Attention to detail
Teamwork

Disclaimer

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

Requirements

Qualifications & Experience: · Full Grade 12 Certificate with 5 Credits including English & Mathematics. · Bachelor’s Degree in Business, Information Technology or Banking. · At least 3 – 5 years of experience in banking/commercial experience. Job Core Competencies: · Good knowledge of banking systems and processes used by the bank and customers · Familiarity with international best practices and global trends in the cash management sector · Technical knowledge in business finance tools, products and methodologies an added advantage · Knowledge of legal and regulatory issues typical for country banking systems and Knowledge and analytical skills, ability to understand main aspects of a financial institution’s operations an added advantage · Strong knowledge of Bank products and channels an added advantage · Communication and presentation skills. · Analytical skills · Research skills · Decision Making and Problem Solving · Drive for results · Customer Service Orientation · Attention to detail Teamwork

How to Apply

Submit your CV and Application on Company Website : Click Here Closing Date : 25th June , 2026.
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(adsbygoogle = window.adsbygoogle || []).push({
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Apply Now

Source: Jobweb Zambia