Company: Minor International
Location: LUSAKA
Job Type: FULL_TIME
Apply Before: 2026-07-13
Job Description
Livingstone, Zambia
Full-time
Company Location: Avani Victoria Falls Resort
Company Description
Refreshingly understated, contemporary and simple. Whether you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given.
Job Description
To lead the strategic and operational performance of the Avani Victoria Falls Resort, delivering excellence across all guest touchpoints and commercial areas. The Operations Manager provides strategic and operational leadership across all core hotel functions, ensuring seamless daily operations, exceptional guest experiences, and achievement of financial targets.
The role oversees key departments including Front Office, Housekeeping, Food & Beverage, and Engineering (including gardens and grounds), ensuring alignment to brand standards, operational excellence, and regulatory compliance. The Operations Manager drives service consistency, operational efficiency, and cost control, supporting overall hotel performance and profitability.
Key Responsibilities include:
Develop and implement operational strategies that align with corporate objectives and brand standards across all hotel departments
Manage departmental budgets, monitor financial performance, and identify cost-saving opportunities without compromising service quality
Recruit, train, develop, and evaluate operations staff, fostering a culture of excellence and accountability
Oversee daily operations to ensure seamless guest experiences and consistent service delivery across all touchpoints
Monitor and maintain compliance with health, safety, security, and environmental regulations
Address guest concerns and complaints promptly, implementing corrective actions to enhance satisfaction and loyalty
Conduct regular quality assurance inspections and audits to maintain brand standards and operational excellence
Manage vendor relationships and supplier contracts to optimize service delivery and cost efficiency
Analyze operational metrics and key performance indicators to drive continuous improvement initiatives
Prepare and present regular reports on operational performance, financial results, and strategic recommendations to senior management
Qualifications
**Required Qualifications:**
Bachelor’s Degree in Business Administration, Hotel Management, Hospitality Management, or any related field
Minimum 8 years of managerial experience in hotel or hospitality operations
Proven experience in all aspects of planning and implementing operational strategy
Demonstrated expertise in budget management, financial analysis, and cost control
Strong knowledge of health, safety, security, and environmental compliance regulations
Experience managing multiple departments and cross-functional teams in a hospitality environment
**Preferred Qualifications:**
Experience with hotel management systems
Track record of successfully implementing operational improvements and efficiency initiatives
Demonstrated ability in vendor and supplier relationship management
Experience in guest relations and complaint resolution within a luxury or upscale hotel setting
Knowledge of brand standards and luxury hospitality service delivery
Additional Information
• Strong leadership,Interpersonal & people Skills
• Hardworking, persistent and dependable
• Positive and enthusiastic
• Strong problem analysis and problem-solving
• Technical Sales Skills
• English: Intermediate level required
• Able to travel upon requested
How to Apply
Submit your CV and Application on Company Website : Click Here Closing Date : 15th June , 2026.
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Source: Jobweb Zambia