About the role:
\nBURN\u00a0is looking for\u00a0an Agent Care Officer who will be responsible for providing support and assistance to agents or representatives ensuring that agents have the necessary resources, guidance, and well-being support to effectively carry out their roles and provide exceptional customer service.
\nDuties and Responsibilities<\/p>\n
Daily agent network management including calls to agents \u2013 interface for sales operations reconciliation and commercial.
\nEngage agents directly on performance data from sales ops- feedback collection and agent tickets.
\nManage PJP (Personal Journey Plan) per Agent and TSM (Territory Sales Manager) leading to keep or disable the action.
\nPlanning of trade activities with agents, TL and TSM
\nDaily agent training and mentoring through calls.
\nProspect management
\nAgent quality and recruitment checklist
\nSupport sales target
\nDaily\/Weekly feedback report to Tl, TSM, Country lead<\/p>\n
Skills and Experience<\/p>\n
Advanced fluency in English, both written and spoken.
\nAdvanced Excel data skills \u2013 All countries
\nEffective communicator
\nEfficient planner and collaborator
\nUniversity degree in business administration, international development, Marketing, Economics, or other areas relevant to the sales field. At least 1 year\u2019s work experience in sales.
\nBehave Ethically: Understand ethical behaviour and business practices and ensure that your own behaviour and the behaviour of others are consistent with these standards and align with the values of the organization.
\nCommunicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
\nCreativity\/Innovation: Develop new and unique ways to improve the organization\u2019s operations and create new opportunities.
\nFoster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
\nLead: Positively influence others to achieve results that are in the organization\u2019s best interest.
\nMake Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and, in the organization\u2019s, best interests.
\nOrganize: Set priorities, develop a work schedule, monitor progress towards goals, and track details\/data\/information\/activities.
\nPlan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
\nSolve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and\/or resolve the problem.<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Qualified Female Candidates encouraged to Apply
\nBURN\u00a0does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
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