{"id":2994,"date":"2025-04-09T12:00:10","date_gmt":"2025-04-09T12:00:10","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zambia\/job\/business-and-business-analyst-at-twalumba-resort-and-hotels\/"},"modified":"2025-07-23T00:14:09","modified_gmt":"2025-07-23T00:14:09","slug":"business-and-business-analyst-at-twalumba-resort-and-hotels","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/zambia\/?post_type=job_listing&p=2994","title":{"rendered":"Business and Business Analyst at Twalumba Resort and Hotels."},"content":{"rendered":"<p>Twalumba Resort and Hotels\u00a0is a leading player in the hospitality industry, known for innovation, Excellence and Comfort. We are looking for a dynamic and detail-oriented\u00a0Business and Research Analyst\u00a0to join our team and support data-driven decision-making to improve Customer Satisfaction and customer experience.<br \/>\nKey Responsibilities:<\/p>\n<p>Collecting and Analyzing Customer Feedback.<br \/>\nDeveloping Customer Satisfaction Metrics.<br \/>\nConducting Guest Experience Research.<br \/>\nSupporting Service Improvement Initiatives.<br \/>\nCreate Reports and Dashboards.<br \/>\nEvaluate Loyalty Programs.<br \/>\nCollaborate with Frontline Teams.<br \/>\nTrack Impact of Changes on Guest Satisfaction.<br \/>\nStay Updated on Industry Best Practices.<\/p>\n<p>Minimum Requirements:<\/p>\n<p>Diploma or Bachelor\u2019s degree in Hospitality Management, Business Management, Economics, or in any related field Certified by Zambian Qualifications Authority (ZQA).<br \/>\n\u00a02 years proven experience in the Hospitality industry, business analysis, market research, or in any related role.<br \/>\nProficiency in data analysis tools.<br \/>\nExcellent analytical and problem-solving abilities.<br \/>\nAbility to work independently.<br \/>\n\u00a0Excellent Interpersonal Skills.<\/p>\n<p>Sharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/fasterjobrecruitment00@gmail.com","_company_name":"Twalumba Resort and Hotels.","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-2994","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-zambia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings\/2994","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=2994"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job_listing_region?post=2994"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-types?post=2994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}