{"id":3026,"date":"2025-04-11T10:00:17","date_gmt":"2025-04-11T10:00:17","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zambia\/job\/users-support-technician-at-greensource-consulting-limited\/"},"modified":"2025-07-21T00:13:44","modified_gmt":"2025-07-21T00:13:44","slug":"users-support-technician-at-greensource-consulting-limited","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/zambia\/?post_type=job_listing&p=3026","title":{"rendered":"Users Support Technician at Greensource Consulting Limited"},"content":{"rendered":"<p>Key Responsibilities:<br \/>\nProvide technical support to end-users via phone, email, remote tools, or in person.<br \/>\nInstall, configure, and maintain desktops, laptops, printers, mobile devices, and related peripherals.<br \/>\nTroubleshoot hardware and software issues on Windows, Mac, and mobile operating systems.<br \/>\nAssist with onboarding and offboarding of employees, including account setup and equipment provisioning.<br \/>\nSupport productivity and business applications such as Microsoft Office 365, browsers, and collaboration tools.<br \/>\nMaintain and update helpdesk tickets, ensuring timely resolution and proper documentation.<br \/>\nCollaborate with other IT team members to escalate and resolve complex issues.<br \/>\nMaintain inventory of hardware, software, and licenses.<br \/>\nConduct regular maintenance and updates on user systems.<br \/>\nProvide training or guidance to users on basic IT processes and best practices.<br \/>\nEnsure compliance with IT policies, procedures, and security standards.<br \/>\nQualifications and Experience:<br \/>\nDiploma or Degree in Computer Science, Information Technology, or a related field.<br \/>\nProficiency in troubleshooting Windows\/Mac OS, Microsoft Office, and general networking issues.<br \/>\nFamiliarity with Active Directory, Office 365, remote desktop tools, and ticketing systems.<br \/>\nStrong problem-solving, communication, and interpersonal skills.<br \/>\nAbility to work independently and prioritize tasks in a fast-paced environment.<br \/>\nCustomer-focused mindset with a commitment to delivering quality support.<br \/>\nSharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/consultgreensource@gmail.com","_company_name":"Greensource Consulting Limited","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-3026","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-zambia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings\/3026","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=3026"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job_listing_region?post=3026"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-types?post=3026"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}