Company: Tigmoodotcom
\nPositions: Customer Service Agent 3 \u2013 Lusaka
\nMain Purpose of Job and objective:
\nTo achieve trading base and profitable revenue growth through the development of face-to-face and over the phone, long term customer relationships enabling high levels of retention and acquisition of new business within the Ad-hoc, Small, Medium and Large customer classifications. The Customer Service Agent with experience of Fast-moving consumer goods (FMCG) products that sell quickly, such as soda drinks, beer, wine etc. Customer Service Agent will be reporting to Dashboard and Customer Service Manager.
\nKEY JOB RESPONSIBILITIES\/ACCOUNTABILITIES<\/p>\n
To gather competitor and customer data through field sales activities in order to create awareness of local market trends and competitors activities.
\nInteracts with customers, face-to-face, to establish market information specific to them.
\nObserve local market trends and relates impacts upon their customers.
\nCollects competitor intelligence e.g. Rate Tariffs, brochures, etc.
\nShares information within the sales team to improve the ability of yourself and others to identify the most applicable Tigmoodotcom service against competitor product offers.
\nPasses on the information gathered to the sales department for further analysis.<\/p>\n
Qualifications\/Experience:<\/p>\n
Grade 12 certificate
\nDiploma in Sales, Business Administration Sales, and Marketing.
\nDegree in Sales, Business Administration and Sales and Marketing would be an added advantage.
\nComputer literacy with good command of written and spoken English.
\n1 to 5 years sales experience in the related Customer Service Industry by online, phone, face-to-face and business to business.
\nProven good record of accomplishment in achieving sales targets.
\nOrganizational awareness (structure, products and services)<\/p>\n
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