About the Role:
\nThe Agent Welfare Associate will be the HR point of contact for Sun King\u2019s sales agents, fostering relationships, providing immediate help, and have knowledge of their experiences and shortcomings. They will monitor performance, build a talent pipeline, check attrition trends, and enhance agent retention and satisfaction. The role also includes ensuring adherence to company policies and providing help during emergencies to ensure the well-being of sales agents.
\nWhat you would be expected to do:<\/p>\n
Serve as the valued point of contact and go-to person for any HR-related concerns for Sun King\u2019s sales agents.
\nVisit the field regularly to directly know the sales agents\u2019 experiences, satisfaction levels.
\nThe incumbent will spend close to 50-60% of the time traveling to different areas in the assigned zone.
\nEngage with agents through focus group discussions, one-on-one conversations, and shadowing their activities to ensure a comprehensive knowledge of their operational environment.
\nFacilitate and implement training plans with regional mentors to enhance awareness of the company\u2019s code of conduct and policies regarding dating, sexual harassment, inclusivity, and anti-discrimination.
\nProvide immediate help and coordinate feedback efforts, in conjunction with local teams, for agents facing a wide range of emergencies. These emergencies may include medical situations, accidents, customer assaults, and incidents of sexual harassment, among others.
\nEnsure swift and effective management of these situations to safeguard the well-being of our agents.
\nDevelop and implement crisis management protocols and training sessions to prepare agents to handle and de-escalate potentially dangerous situations safely and effectively.
\nMonitor sales agents\u2019 performance, proactively build a talent pipeline, and oversee the recruitment and selection process for transitioning sales agents into full-time roles within Sun King.
\nReview and know the underlying reasons and trends behind agent attrition.
\nDevelop and propose targeted improvement strategies to enhance agent retention and satisfaction.
\nProvide help to agents when they face any issues with the insurance provider. This includes assisting during admission to medical facilities and the settlement of medical<\/p>\n
You might be a strong candidate if you:<\/p>\n
At least 2 years of professional work experience in customer service, people relations and management, or a related field.
\nA drive to work with the field sales team on welfare, relations, and engagement activities.
\nStrong data reporting and data skills.
\nOutstanding communication and people person skills, with the ability to engage effectively with diverse stakeholders.
\nComfort with spending more than 50% of your time in the field and resolving people-related issues.<\/p>\n
What we offer (in addition to compensation and statutory benefits):
\nA platform for professional growth in a rapidly expanding, high-impact sector.
\nImmerse in a collaborative culture, energised by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
\nA genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
\nTailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
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