PURPOSE OF THE ROLE:
\nThe ICT Support Officers will be based at Mary Begg Health Services Kansanshi Mine Hospital (KMH) in Solwezi and Trident Town Clinic (TTC) in Kalumbila respectively to provide support with regards to ICT requirements and manage ICT communication, medical and other equipment.
\nKEY DUTIES:<\/p>\n
General IT Support, troubleshooting and supporting staff with hardware and software inquiries; working together with the Mary Begg team to
\ndeliver a professional high-quality service level to end users
\nAssist in training and support of users of technology and systems
\nIdentify and recommend new initiatives to enhance and improve company systems
\nConduct safety checks on computer equipment.
\nProviding technical support across the company (this may be in person or over the phone)
\nMonitoring and maintaining computer systems and networks
\nResponding in a timely manner to service issues and requests
\nInstallations of software on user terminals, troubleshoot system and network problems, diagnosing and solving hardware or software faults
\nProvide weekly status reports of all hardware at sites. This will include faults reported, diagnosis of fault and actions taken to resolve the fault
\nMaintain ICT asset register at sites
\nInstalling and configuring computer hardware, software, systems, networks, printers and scanners.<\/p>\n
REQUIRED TECHNICAL SKILLS, TRAINING & EXPERIENCE<\/p>\n
Grade 12 Certificate with a Merit in Math & English
\nDegree\/Diploma in Information Technology or Computer Science or related field
\nAt least 2 years experience in a user support role
\nResolve hardware, software and networking issues
\nKnowledge of Networking,
\nExperience with Google for business<\/p>\n
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