Findura Infosys is a Zambian ICT company that provides technology solutions for corporate clients.
\nThe Technical Support Engineer is responsible for delivering high-quality, client-facing technical services across Microsoft 365 administration and training, web and email hosting, and outsourced IT support. The role ensures business continuity and productivity for clients through timely issue resolution, proactive system management, and user training.
\nKey Responsibilities
\nMicrosoft 365 Administration & Training<\/p>\n
Manage client Microsoft 365 tenants including license allocation, user creation, security configuration, and troubleshooting.
\nProvide virtual or on-site user training for Microsoft Teams, Outlook, SharePoint, OneDrive, and security awareness.
\nMonitor usage and adoption trends and provide improvement recommendations.<\/p>\n
Web, Email & Domain Hosting Support<\/p>\n
Manage domains and DNS records through hosting platforms.
\nSet up and troubleshoot email accounts (e.g., cPanel webmail, SMTP\/IMAP configuration).
\nMonitor hosting renewals and perform basic website maintenance tasks.
\nEnsure uptime and performance of client websites and email systems.<\/p>\n
Outsourced IT Support (End-User Environment)<\/p>\n
Provide first-line and second-line support for client IT environments including desktops, laptops, printers, and network connectivity.
\nInstall, configure, and troubleshoot operating systems, security software, and productivity tools.
\nMaintain asset and incident logs, and escalate complex issues as needed.
\nConduct regular client health checks and routine preventive maintenance.<\/p>\n
Qualifications and Experience<\/p>\n
Diploma or Degree in Information Technology, Computer Science
\n2+ years of experience in technical support or IT services.
\nProven experience with Microsoft 365 admin center and productivity tools.
\nFamiliarity with cPanel, domain management, and email hosting platforms.
\nStrong troubleshooting skills across Windows, network, and email systems.
\nMicrosoft certification (e.g., MS-900, MD-102, or AZ-900) is an added advantage.
\nFamiliarity with remote access tools (AnyDesk, TeamViewer, etc.).
\nGood knowledge of HTML and WordPress
\nStrong communication and documentation skills.<\/p>\n
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