The Relationship Manager for EMDOs will be responsible for prospecting, acquiring, and converting key EMDOs names identified in Zambia. S\/he will also be responsible for deepening existing relationships and growing UBA\u2019s market share of the EMDOs business in Zambia.
\nESSENTIAL FUNCTIONS AND ACCOUNTABILITIES<\/p>\n
Identify and update a database of Embassies, Multilateral and Donor Organizations (EMDO\u2019s) and identify must win accounts\/mandates.
\nContinually liaise with Group EMDOs Team to ensure EMDOs mandates are converted and on-boarded seamlessly.
\nFollow through engagement with the Must Win list of EMDO\u2019s and recurrently submit proposals for their attention.
\nFollow through on all service commitments to ensure excellent service and product delivery to EMDOs community as agreed.
\nEngage the Embassies and Donor agencies and pursue for account opening especially on new projects.
\nUnderstand the bank\u2019s products and services relating to EMDO\u2019s
\nSupport the Country Head in managing UBA Group\u2019s EMDOs relationships i.e. account negotiation, opening and management
\nEnhance Customer Service efficiency of UBA Group\u2019s EMDOs business.
\nBuild relationships consistent with market penetration targets, including annual relationship plans, monthly business development plans\/pipeline and relationship\/account profitability
\nNetwork with key stakeholders in EMDOs community to ensure UBA is included in their database and invited to events, RFIs and RFPs across the country.
\nActively engage the EMDOs RMs\/ROs in London and New York to secure their input and support on all pitches to EMDOs names that are headquartered outside Africa.
\nActively engage the Retail and digital banking team for input in sales pitches and proposals
\nProactively engage all EMDOs in country to understand projects they are funding in Africa and the flow of funds. Sometimes this may mean identifying vendors or agencies from Europe or the US that they may use for execution as these may act as intermediaries and manage the funds on their behalf
\nActively look for SDG related events and causes for possible partnerships\/sponsorship that we can derive value from.<\/p>\n
SKILLS REQUIRED FOR THE ROLE<\/p>\n
Effective sales and negotiation skills
\nStrong customer service orientation with excellent responsiveness
\nExcellent verbal and written communication skills and demonstrated leadership ability.
\nProven ability to forge lasting business relationships.
\nStrong oral and written communication skills
\nExcellent Interpersonal skills
\nHigh level of self-motivation and ability to see things through to logical conclusion
\nWillingness and ability to attend and participate in customer networking events or travel on short notice.
\nMust have the ability to develop and maintain productive associations with organizations operating in diverse economic sectors.
\nMust possess strong understanding of the concepts behind business development, sales methods and marketing
\nMust have the ability to create meet-up events, and can put together company symposiums, presentations as well as participate in high-level meetings.
\nProven track record developing new corporate accounts or donor organization, embassies, government, large commercial, non-governmental and other sectoral relationships.
\nExperience in other donor or business consulting organizations is acceptable
\nGood working understanding of Digital banking solutions.<\/p>\n
REQUIRED EDUCATION\/QUALIFICATIONS:<\/p>\n
Minimum of 3-4 years\u2019 experience in managing relationships and\/or acting as a business development officer in a financial services firm.
\nBachelor\u2019s degree with Credit or better (or equivalent) with a concentration in Business Administration, Management, Finance, Economics, or Marketing preferred
\nBanking experience, preferably in EMDOs relationship banking, in Public Sector or Corporate Banking. Must have a good credit background in transaction structuring and credit preparation.
\nZAQA verified certificates<\/p>\n
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